Job Description
The Team Leader sets a positive professional example for all team members and provides excellent guest service. This person must be able to lead, motivate, delegate, and coach staff. To accomplish this, Team Leaders must have good communication skills, high standards, integrity, strong time management skills and follow through, attention to detail, and a strong work ethic.
General Duties & Responsibilities
- Respond to guest comments and criticism in a positive manner, viewing such opportunities to build guest loyalty.
- Assist in creating an environment that consistently provides high levels of service to guests.
- Monitor sales activities to ensure that our guests receive excellent service and quality goods.
- Resolve guest concerns regarding service, film, concession products, condition of facility, overall guest experience, and more.
- Be proficient in all the operational functions of the POS system.
- Train staff in all aspects of company policies and procedures.
- Enforce safety, health, and security policies and procedures.
- Practice safety standards when operating equipment and using chemicals.
- Handle floor operations such as allocating resources effectively, recognizing and anticipating problems, and reacting quickly to provide solutions.
- Timely communicate any issues/incidents to managers
- Complete reports accurately and in a timely manner.
- Delegate projects and assignments to others and follow up to ensure accurate and timely completion.
- Must be hands on and ready to step in and perform team member duties.
- Adapt to changes and take on new responsibilities with a positive attitude.
Screenings, Red Carpet Events, Receptions Responsibilities
- Assist in the preparation for all types of events.
- Supervise all staff during events (ticketing, security, ushers, caterers, backstage, green room, etc.).
- Delegate effectively to ensure the entire operation is running smoothly while being accessible during events to resolve issues that might arise.
- Remain professional when encountering VIP guests.
- Ensure outstanding on-screen presentation.
Requirements
- Must possess excellent communication skills.
- Must be a team player and have good leadership skills.
- Must have reliable transportation.
- Hours include nights, weekends, and holidays.
- Minimum 1 or more years in customer service.
- Minimum 3 or more months in a team leadership role
- Must be able to carry up to 50lbs.
- Must be able to stand and walk for prolonged periods.
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
