Serves as a customer service representative to handle requests from owners, board and vendors by responding with urgency, courtesy and professionalism.
- Receive and reply to homeowner calls, emails, correspondence and client requests in a timely manner.
- Greet and assist homeowners, vendors & guests in HOA office.
- Assist homeowners with gate access website, vehicle entry access and amenity access devices.
- Schedule amenity rentals.
- Schedule vendors and dispatch work to appropriate vendors.
- Process vendor invoices and credit card expense receipts.
- Act as a liaison between on-site staff and vendors as needed.
- Prepare and post necessary advisories to residents.
- Answer general or account questions.
- Process ARC applications, fees and deposits. Process ARC Deposit reimbursements.
- Prepare mailings as needed.
- Prepare and process homeowner email blasts.
- Purchases office and maintenance supplies as directed by management.
- Create SOPs, reports and office manuals.
- Attend walkthroughs as requested.
- Assist Management with ARC distribution process.
- Review DAR (Daily Activity Report) daily and schedule respective corrective services.
- Return communications by phone or email as requested by Manager.
- Update Tek Control and C3 platform as necessary.
- Complete special projects assigned by Assistant or General Manager as needed.
- Assist management with housekeeping/maintenance supervision.
- Complete orientation with new homeowners.
- Assist committee members as necessary. Prepare committee orientation binders.
- Assist with new employee orientation and training.
- Update and monitor Manager's appointment calendar daily.
- Communicate important updates and general information to Security daily.
- Assist management with correspondence preparation.
Compensation
$21–$25 per hour (direct experience highly considered)
Employment Type
Part-Time
Work Location
17623 Via Ambiente Rancho Santa Fe, CA 92067
Requirements:
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
- Knowledge of company policies, procedures and forms.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
Education and Experience
- High school diploma or equivalent required. College level courses in business or hospitality preferred.
- HOA or industry related experience extremely helpful.
- Is committed to continual learning as evidenced by attendance at seminars or industry programs.
- Be well spoken to instill confidence in the residents as well as the public.
- Displays a community posture that well represents the vision of association.
