Posting Details
The New Mexico Regulation and Licensing Department (RLD) is more than regulators, we are the backbone of trust, innovation, and progress across the state. From championing consumer protection to empowering businesses, professionals and industries, RLD is at the center of shaping New Mexico's economic future.
The Boards and Commissions Division oversees the administration of 28 professional and occupational licensing boards and commissions, and approximately 100,000 individual licenses ranging from dentists and social workers to real estate brokers and cosmetologists. This position is located within the Divisions Compliance and Inspection Team, based out of the Department's Santa Fe office.
Each board and commission has its own set of rules and its own licensing requirements. The Governor of New Mexico appoints members to boards and commissions who work closely with the Superintendent of the New Mexico Regulation and Licensing Department to protect consumer rights while promoting good business practices and economic growth.
Here at RLD, you will find growth, purpose and the chance to leave your mark on one of New Mexico's most influential agencies.
Interviews are anticipated to be conducted within two weeks of closing date.
Why does the job exist?
The purpose of this position is to oversee and track complaints assigned; must be able to write comprehensive reports in a concise manner for the compliance committee who will provide recommendations to the board; manage and meet multiple and conflicting deadlines; will schedule complaint committee meetings and track complaints until final orders are issued and all
conditions are met; and oversee the administrative functions and activities for compliance of the licensing board to achieve the board's legislative mandate to protect the health, safety and welfare of the public.
Track deadlines and conditions imposed as the result of a Settlement Agreement or Final Decision and Order, and other duties as assigned.
How does it get done?
As part of our team, you'll step into a dynamic environment where every day brings new challenges and opportunities. Some Key responsibilities for the incumbent are:
- Administer duties relating to compliance of the board rules, regulations and practice acts;
- provide efficient licensing, compliance and regulatory services to protect the public by ensuring that licensed professionals are
qualified to practice; direct on-going evaluation of compliance activities and report results to supervisor;
- administer duties relating to compliance of the board rules, regulations and practice act;
- manage and meet multiple and conflicting deadlines;
- must have excellent communication skills, both verbal and written; must write comprehensive reports in a manner that makes it easy for the reader to understand and to be fully informed;
- process and track public complaints and subsequent cases;
- prepare evidence, referrals for prosecution, and other projects;
- present cases to committee and board members;
- other duties as assigned.
Must be able to regularly/daily operate a provided state vehicle for purposes of essential travel to/from sites and other locations as necessary to carry out the duties of the position.
Who are the customers?
As a Division, our customers are the public, licensees, and the members who serve on our boards and commissions. This position will primarily serve members of the public that file complaints against licensed and unlicensed individuals. The position will work with complainants to obtain necessary information and documentation, and then forward complete
complaints to assigned compliance staff who will conduct investigations, as needed, and provide recommendations to boards and their respective committees.
Ideal Candidate
As a Division, our customers are the public, licensees, and the members who serve on our boards and commissions. This position will primarily serve members of the public that file complaints against licensed and unlicensed individuals. The position will work with complainants to obtain necessary information and documentation, and then forward complete
complaints to assigned compliance staff who will conduct investigations, as needed, and provide recommendations to boards and their respective committees.
Minimum Qualification
High School Diploma or equivalent and one (1) year of experience in investigations, regulation, policy, statutory, and/or contract compliance. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling one (1) year may substitute for the required experience.
Employment Requirements
Applicants must have and maintain current drivers license, Defensive Driving Certificate and be able to pass a Background Check.
Working Conditions
Office setting, exposure to Visual/Video Display terminal (VDT) and extensive personal computer and telephone usage with extended periods of sitting. Must be able to lift 25 lbs.
Must be able to regularly/daily operate a provided state vehicle for purposes of essential travel to/from inspection sites and other locations as necessary to carry out the duties of the position.
Supplemental Information
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Agency Contact Information: Elisa Valdez (505) 476-4622. Email
For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.
Bargaining Unit Position
This position is covered by a collective bargaining agreement and all terms/conditions of that agreement apply and must be adhered to.
