Front Desk Patient Care Coordinator
Responsibilities:
Front Desk Patient Care Coordinator duties will consist of, but are not limited to:
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Greet the patient and family and is sensitive to their needs.
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Scheduling of surgical cases.
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Maintains appointment schedule for patients. Coordinates patient schedule with surgery schedule.
- Ensures that patient charts are pulled, and information is accurate prior to the surgery date.
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Screens, takes messages, routes incoming calls, and assists out-going calls.
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Responsible for keeping current registrations of patients, insurance companies and referring doctors.
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Processes and gives receipt for monies received from patients and is responsible for the petty cash fund.
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Takes down name and number of the adult (18 or over) taking the patient home and follows the center’s procedures relating to the patient’s departure.
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Set up basic patient charts for each new patient, responsible for filing and auditing patient charts, checking for completeness and accuracy of the medical transcription.
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Refer charts back to appropriate staff and surgeons for completion.
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Compile quarterly reports on medical record deficiencies and assist with peer review for the Quality Assurance and Performance Improvement (QAPI) Coordinator.
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Assure the confidentiality of all records by the required permission of the patient for releasing the chart information.
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Follows all HIPAA guidelines when handling patient records.
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Assure that all surgical charts are locked at the end of the day.
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Ensure subpoenas and record requests are handled correctly and in a timely manner.
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Ability to train and supervise new personnel for the front office area.
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Acts as a liaison between the surgical team and the patient’s family.
#LP
Key Competencies:
To perform in this position successfully, an individual should demonstrate the following competencies:
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Organization: Prioritize and plan work activities.
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Problem Solving: Use time efficiently; Identify and resolve problems in a timely manner; Develop alternate solutions.
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Judgment: Gather and analyze information in a skillful manner; Includes appropriate personnel in decision making process; Exhibits sound and accurate judgment
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Task Management: Effectively juggle multiple tasks.
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Quality: Demonstrate accuracy and thoroughness.
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Patient-centric Service: Look for ways to improve and promote quality and efficiency Respond promptly to patient's needs; always Maintain composure and professionalism; Excellent telephone techniques and rapport.
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Adaptability: Able to deal with frequent changes, delays, or unexpected events; Able to work well under pressure.
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Dependability: Complete tasks on time or notifies appropriate person of alternate plan.
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Teamwork: Balance team and individual responsibilities; Contribute to building a positive team spirit.
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Safety and Security: Maintain patient confidentiality; Observes safety and security procedures; Adheres to the center’s Policies and Procedures and HIPAA guidelines.
Qualifications:
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High school graduate or equivalent.
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General office experience preferred.
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Must have current BLS certification.
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Has full command of the English language, both verbal and written.
