Who we are:
Menusifu Inc. is a leading restaurant point-of-sale solution company based in New York that provides comprehensive state-of-the-art restaurant management system for dine-in, take-out, delivery, and Cafes. As a SaaS provider, Menusifu covers all kinds of functional requirements from upper-stream supply chain to restaurant internal management operation and even customers. Nowadays, Menusifu has more than 100 employees and 8 offices(headquarter located in Manhattan) all around the world. We, at Menusifu, are keen on providing you an intelligent yet fine dining experience from our innovative ordering system. We’re born to build smart restaurants.
Our team is young and energetic, enterprising and invincible. Menusifu has a broad-development platform to let you fully show your talents. Our mission stems from the passion of food, but beyond. If you crave it, then make it better! If you are a foodie with the same attitude, growth goals and entrepreneurial enthusiasm as Menusifu, please join now!
Stay hungry, Stay foolish!
Key responsibilities (but are not limited to):
1. Client CommunicationandFollow-up
- Serve as themainpointofcontactforonboardingclients, maintaining clear and professional communicationthroughouttheonboardingprocess
2. Menu Confirmation and Coordination
- Workclosely with clients to confirm menu details, including item names, categories, prices, modifiers, options, and special instructions, ensuring all information is accurate and complete before launch.
3. Restaurant Information Verification
- Collect, confirm, and organize essential restaurant information such as business hours, address, contact details, delivery or service area, and other operational information needed for setup.
4. Go-Live Scheduling and Coordination
- Coordinate with clients to confirm onboarding timelines and go-live dates, follow up on outstanding tasks, and help ensure launches happen onschedule.
5. Churn Prevention and Client Retention
- Identify onboarding clients at risk of dropping off, follow up proactively to understand blockers, provide support, and help recover stalled or lost accounts whenever possible.
6. Launch Support
- Assist clients during the launch preparation stage and support the go-live process by helping coordinate setup readiness, answering questions, and escalating issues when needed.
7. Conductpost-launch follow-up
- Follow upwithclients after go-live to ensure the setup is functioning properly, answer initial questions, and help address early-stage issues.
8. Track onboarding data and status updates
- Maintain clear records of onboarding progress, go-live status, client issues, churn reasons, and follow-up actions for internal visibility and reporting.
9. Cross-Functional Collaboration
- Workclosely with internal teams such as Sales, Operations, Product, and Support to communicateclient needs, track progress, and resolve onboarding issues efficiently.
10. Process Tracking and Documentation
- Maintain accurate onboarding records, client status updates, and communication notes to ensure visibility and smooth internal handoff when necessary
Qualification:
- Strong communication and interpersonal skills
- Highly organized with strong follow-up and time management abilities
- Detail-oriented and able to manage multiple onboarding projects at once
- Strong sense of responsibility and customer service mindset
- Able to workcross-functionally and coordinate effectively with internal teams
- Comfortable handling client questions, timeline changes, and onboarding challenges in a professional manner
Nice to Have
- Mustbefluent in Chinese and able to communicate effectively with Chinese-speaking clients
- Experience in onboarding, customer success, account coordination, or client support
- Experience in the restaurant, hospitality, SaaS, Salesforce, or POS industry is a plus
Job Types: Part-time, Internship
Pay: $25.00 per day
Language:
Ability to Commute:
- New York, NY 10016 (Required)
Ability to Relocate:
- New York, NY 10016: Relocate before starting work (Required)
Work Location: Hybrid remote in New York, NY 10016
