Job Overview
We are seeking a dynamic and highly organized Admissions Director to lead our patient intake and enrollment processes within a fast-paced healthcare environment. This pivotal role involves overseeing the entire admissions operation, ensuring a seamless experience for patients while maintaining compliance with healthcare regulations. The ideal candidate will possess strong leadership skills, extensive medical office management experience, and a passion for delivering exceptional patient service. This position offers an exciting opportunity to shape the patient journey from initial contact through onboarding, supporting the growth and efficiency of our practice.
Duties
- Manage and supervise the admissions team to ensure efficient patient intake, scheduling, and registration processes.
- Oversee medical administrative support functions, including medical records management, EHR/EHR systems (such as Epic, eClinicalWorks, Dentrix), and HIPAA compliance.
- Coordinate with clinical staff to verify insurance coverage, manage billing workflows, and ensure accurate documentation in accordance with healthcare regulations.
- Implement best practices in managing electronic health records (EHR) systems and maintain data integrity across all platforms.
- Develop and monitor budgets related to admissions operations, ensuring fiscal responsibility while optimizing resource utilization.
- Ensure adherence to health regulation policies (such as JCAHO standards) and manage compliance with healthcare laws including HIPAA.
- Lead hiring, training, and ongoing development of staff in medical office procedures, customer service excellence, and regulatory compliance.
- Collaborate with practice management to improve patient flow, reduce wait times, and enhance overall patient satisfaction.
- Utilize healthcare management tools like Managed Care systems and utilization management protocols to streamline operations.
- Maintain detailed records of all admissions activities, prepare reports on operational metrics, and recommend process improvements.
- Must have, as a minimum, one year of experience as a supervisor in a hospital, long-term care facility, or other related health care facility.
Other Specific Requirements
- Case Manager experience is preferred
- Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public
- Must be knowledgeable of nursing and medical practices and procedures
- Must provide evidence of being free of tuberculosis infection upon hire and as set forth by the policies of the facility.
- Must be able to read, write, speak and understand the English language.
- Must possess the ability to make independent decisions.
- Must be knowledgeable of policies and procedures, as well as laws, regulations, and guidelines that pertain to long-term care.
- Must possess leadership and supervisory ability and the willingness to work harmoniously with and supervise other personnel.
Skills
- Proven experience in medical office management with a strong understanding of healthcare operations and practice management principles.
- Extensive knowledge of electronic health records (EHR/EHR systems), including Epic, eClinicalWorks, Dentrix, and Medical Management software such as Eaglesoft.
- Demonstrated supervisory experience leading teams within a healthcare setting; ability to motivate staff and foster a collaborative environment.
- Strong fiscal management skills including budgeting, financial analysis, and resource allocation within a healthcare practice.
- Familiarity with medical terminology, medical records management, HIPAA regulations, and health regulation policies such as JCAHO standards.
- Experience with hospital or acute care environments is highly desirable; knowledge of managed care and utilization management is a plus.
- Excellent communication skills for interacting with patients, clinical staff, insurance providers, and external partners.
- Ability to navigate EMR/EHR systems efficiently while maintaining accuracy in data entry and record keeping.
- Knowledge of medical administrative support functions including appointment scheduling, insurance verification, billing procedures, and compliance documentation.
- Strong organizational skills with attention to detail in managing multiple priorities simultaneously in a fast-paced setting.
- WORK ENVIRONMENT:
- Works in all area(s) of the facility (i.e. nurse’s stations, resident rooms, offices, etc.).
- Moves continually during working hours.
- Is subject to frequent interruptions.
- Interacts with employees, residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
- Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
- Communicates with the medical staff, nursing personnel, and other department supervisors.
- Works beyond normal working hours and on weekends and holidays when necessary.
- Is subject to call-back during emergency conditions (e.g., severe weather, evacuation, post-disaster, etc.).
- Is subject to injury from falls, burns from equipment, odors, etc., as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.
- Is subject to exposure to infectious waste, diseases, conditions, etc., including TB and the AIDS and Hepatitis B viruses.
- May be subject to the handling of and exposure to hazardous chemicals.
PHYSICAL AND SENSORY REQUIREMENTS (with or without the aid of mechanical devices):
- Must be able to move intermittently throughout the work day.
- Must be able to cope with the mental emotional and stress of the position
- Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
- Must function independently, have flexibility, personal integrity, and the ability to work effectively.
- Must meet the general health requirements set forth by the policies of this facility which may include a medical and physical examination.
- Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility.
- Must be able to lift up to 50 pounds. Requires infrequent lifting of more weight up to 75 pounds. Frequent pushing and pulling of carts.
- May be necessary to assist in the evacuation of residents during emergency situations.
- Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Scedule:
- 8 hour shift
- Evenings as needed
- Monday to Friday
Experience:
- Admissions Director: 5 years (Preferred)
Ability to Commute:
- Richmond, TX 77469 (Required)
Ability to Relocate:
- Richmond, TX 77469: Relocate before starting work (Preferred)
Work Location: In person
- Pay : Based on Experience
Join us as an Admissions Director if you are passionate about improving patient experiences through effective leadership and innovative practice management! We value energetic professionals committed to excellence in healthcare administration who thrive on making a positive impact every day.
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
