Silke Communications Solutions is an employee-owned, full-service, wireless communications provider with locations across the Western US. With over 50 years of experience and the commitment that comes from employee ownership, we serve a wide range of industries, including public safety, emergency dispatch, transportation, construction, utilities, and more. Our services range from provisioning, installation, and maintenance of digital radio and data equipment to the construction and maintenance of the communications facilities and towers supporting our West Coast-wide area digital network, FleetNet™, the world's largest privately owned Kenwood NXDN radio system.
With our collaborative teams and comprehensive service offerings, SCS is the industry's go-to strategic partner for wireless radio and two-way radios services and products. To deliver on our promise to customers and team members - we're focused on hiring, training, and retaining exceptional talent. That's where you come in. Learn more at www.silkecom.com.
THE OPPORTUNITY
We are seeking to hire an advanced Service Tech/Installer who will be customer service oriented with an ability to work with a team or independently-positively and professionally. Under general supervision of the service manager to perform corrective maintenance on all electronic equipment, optimizes, maintains, and repairs 2-way and wireless communications systems as required. Provide technical assistance to field service team members when needed and other personnel in the organization. Provide occasional field support when needed for all supported equipment. Perform parts sourcing and bench repair of service parts relating to the service shop.
WHAT YOU'LL DO
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Install, service, setup, program, and maintain fixed and mobile two-way radio equipment.
- Portables, Mobiles, Base Stations, and Repeaters at various locations.
- Measure, Tune, and Align RF filters and systems.
- Duplexers, Pass Filters, Notch Filters, and Combiners
- Diagnose and troubleshoot the above-listed equipment.
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Diagnose and troubleshoot vehicle power systems.
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Performs on-site technical assistance as required, and completes special projects in a timely manner.
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Utilizes proper test equipment to perform job tasks and observe proper safety procedures.
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Makes recommendations and changes relating to procedural/operational
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Organizes and maintains assigned tools, test equipment, and work areas.
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Writes and maintains test procedures for repairable items.
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Other duties to perform as necessary or assigned.
WHAT WE'RE LOOKING FOR
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5+ years of experience with Electronics, DC Low Voltage, RF hardware, and repair in 2-way radio and wireless communication systems theory. Able to use computer devices, programs, troubleshoot, perform diagnostics, and repair complex communication systems or related discipline, or equivalent experience.
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Licenses and Certifications: An industry license (FCC, FICA or NARTE) is preferred. CET or NABER certifications are a plus
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Experience supporting and testing both components and systems.
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Capable of operating on test equipment such as an oscilloscope, spectrum analyzer, network analyzer, multimeters, etc.
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Knowledge and experience in the repair and maintenance of technical equipment.
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Expert-level RF electronic assembly, test, debug, and repair.
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Able to troubleshoot and repair to component level on all supported products.
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Willingness to take initiative and assume responsibility for all supported parts and equipment.
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Possess a positive attitude with high ethical standards.
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Ability to multi-task in a fast-paced work environment, complete work orders, service orders, and other documents.
- Interfaces with co-workers, other management, and other department heads on issues that concern or affect them.
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Effective communication and interpersonal skills are necessary to interact professionally and courteously with customers, co-workers, and management.
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Relies on experience and judgment to plan and accomplish goals, and a certain degree of creativity and latitude is expected.
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Ability to work independently to solve complex problems related to the repair of all supported equipment.
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Team player who is focused on providing exemplary customer service
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Possesses strong computer skills, efficient in typing, and has experience using Microsoft Outlook, Word, Excel, and PowerPoint.
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Willing to work on job sites during various weather conditions, hours
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Willing to take training classes to support work-related jobs.
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Ability to lift up to 70 lbs.
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Available for flexible hours and occasional overnight travel (15 – 20%)
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Must have a valid driver's license and pass a background check/drug screen.
WHAT WE OFFER
Join the leading employee-owned, wireless communications services enterprise that will provide you with the opportunity and resources you need to develop a successful career. Silke Communications Solutions offers a family-friendly and innovative, team-centered culture with opportunities for growth, competitive compensation, and a comprehensive benefits plan including:
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Competitive Compensation
- Healthcare Benefits (medical, dental, vision, prescription drugs)
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401(k) Retirement Plan with 2% company match
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Employee Stock Ownership Plan (ESOP)
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Life and AD&D insurance
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Paid Time Off
- Holiday Time Off
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On-the-job training and skills development
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Company vehicle as required
Please note that visa sponsorship is not available for this position.
PAY TRANSPARENCY
The salary range for this position is $65,000 – $75,000 annually DOE. When extending an offer of employment, Silke Communications Solutions considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, and key skills.
Silke Communications Solutions (SCS) believes in strength through diversity. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. SCS encourages applicants of all ages. Come join us.
