About the Role
Wisteria Psychological and Behavioral Services is seeking a detail-oriented Administrative Support Specialist to manage intake, scheduling, and client portal coordination for our psychology department.
Key Responsibilities
- Intake & Referrals — Monitor incoming service requests, verify client information, and route referrals.
- Family Outreach — Contact parents and guardians to gather intake history, current concerns, existing diagnoses, and insurance information; explain practice policies and next steps.
- Scheduling & Portal Management — Create new client portals, send required consent and intake forms, and confirm all forms and insurance or billing information are completed before scheduling.
- Billing & Insurance Coordination — Collect insurance cards or credit card billing information as appropriate, and support Peachstate, CareSource, Medicaid, and self-pay billing workflows.
- Records & Documentation — Maintain accurate, up-to-date client records and task analyses across workflows.
Qualifications
- Strong organizational skills and attention to detail
- Excellent written and verbal communication with families and providers
- Comfort learning and working within scheduling/EHR software (SimplePractice)
- Ability to maintain confidentiality and handle sensitive client information (HIPAA)
- Reliable availability within weekday business hours
Compensation
Up to $30 per hour based on experience, 10–15 hours per week, with flexible scheduling within weekday business hours (9:00 AM to 4:00 PM). Primarily remote work with option for onsite at North Druid Hills location (2250 North Druid Hills Rd, Ste 280, Atlanta, GA).
About Us
Wisteria is a family-owned private practice focused on supporting neurodivergent children, adolescents, and young adults through ABA and psychological services. The psychology department provides comprehensive psychological evaluations with primary referral questions for autism, ADHD, anxiety, and specific learning disabilities as well as parent coaching and cognitive behavioral therapy services.
Pay: $24.00 - $29.00 per hour
Experience:
- Medical administrative support: 1 year (Required)
Location:
- Atlanta, GA 30329 (Required)
Work Location: Hybrid remote in Atlanta, GA 30329
