Job Summary:
The Collector will locate and notify customers of delinquent status, initiate appropriate action to recover balances, and maintain all related records.
Duties/Responsibilities:
Monitors the status of delinquent accounts.
Initiates collection actions by notifying account holders and cosigners of delinquent status.
Records payments made to the customers account.
Investigates disputed balances; where appropriate, corrects errors such as misapplied payments, reversed late charges, direct deposit errors, etc.
Ensures the security of customer files and delinquent account reports.
Performs other related duties as required.
Compensation:
$14 per hour, plus $2 weekend shift differential (Friday, Saturday, and Sunday)
Performance/Attendance Bonus Plan
Employee Referral Bonus
Education and Experience:
High School Education or Equivalent
Collections experience highly preferred
Previous call center experience is required
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
