Overview
The purpose of a Bistro Attendant is to prepare and serve food and/or beverages to guests according to hotel brand standards and in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Ensure knowledge of menu and restaurant promotions and specials, including ingredients and preparation.
- Respond to guest requests in a timely, friendly and efficient manner. ..
- Prepare and deliver food and beverage orders in a timely manner.
- Ensure guest satisfaction throughout the meal service.
- Serve alcohol/non-alcoholic beverages in accordance with federal, state, local and company regulations.
- Ensure prep and service station is well-stocked at all times.
- Perform side work and any other duties as designated by supervisor.
- Maintains regular attendance, is consistently on time, and observes prescribed work, break and meal periods in compliance with standards.
- Maintains high standards of personal appearance and grooming, which include compliance with the dress code.
- Performs any other duties as requested by supervisor.
- Demonstrates accuracy and thoroughness.
- Monitors own work to ensure quality.
- Provides the best possible service to clients and customers.
Associate demonstrates acceptable PRODUCTIVITY standards
- Meets or exceeds productivity standards.
- Produces adequate volume of work efficiently in a specific time.
Skills
- Associate demonstrates excellent CUSTOMER SERVICE SKILLS
Associate demonstrates INITIATIVE
- Asks for and offers help when needed.
- Includes appropriate people in decision-making.
Associate demonstrates ACCOUNTABILITY for their job performance
- Takes responsibility for own actions.
- Performs work with little or no supervision; works independently.
- Can be relied upon regarding task completion and follow up.
EDUCATION AND EXPERIENCE REQUIREMENTS:High School diploma or equivalent and/or one – two years related experience and/or training.QUALIFICATIONS
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Responds to requests for service and assistance.
- Demonstrates the desire and ability to provide high quality service to both internal and external customers.
- Solicits customer feedback to improve service.
Join our team as an Attendant where your contributions will help create memorable dining experiences for our guests!
Job Type: Full-time
Pay: $15.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid sick time
- Paid time off
- Paid training
- Referral program
- Vision insurance
Shift:
Experience:
- Barista: 3 years (Preferred)
- Service: 3 years (Preferred)
- Cooking: 3 years (Preferred)
License/Certification:
- ServSafe (Preferred)
- TIPS (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Preferred)
Ability to Commute:
- Reno, NV 89501 (Required)
Ability to Relocate:
- Reno, NV 89501: Relocate before starting work (Required)
Work Location: In person
