SUMMARY OF DESCRIPTION
The Inside Sales person is the key in establishing customer contact and relations. As a key person in servicing and assisting in customer inquires, demands, and challenges, this person must excel in customer relations and be knowledgeable of the products and services provided. Finally, this position will be responsible for the accuracy and completion of all necessary paper work required in completing each transaction.
DUTIES AND RESPONSIBILITIES
The responsibilities of the Inside Sales person are as follows; it must be noted that the daily activities of an individual may not be limited solely to the items listed, additional duties and responsibilities be assigned as necessary be management.
- Customer Sales
- Identify needs of the customer whether it be product or service
- Always use a positive, friendly and professional approach
- Provide answers to any customer inquiries
- Use quoted prices and arrange delivery schedules with dispatch
- Must utilize diligence to provide correct pricing to quotes to eliminate credits
- Assist customers as required in Warehouse
- Provide samples, literature and product demonstration as needed
- Maintain organized library of literature, catalogs and samples
- Prepare Sale Bill of Ladings and direct customer for loading
- Demonstrate the “100% Customer Satisfaction” attitude
- Seek assistance as circumstances arise when you are uncertain
- Confer with Management to suggest workable but reasonable inventory levels based on sales and availability
- DAILY FRONT OFFICE DUTIES
- Assist in answering and directing phone calls
- Direct calls to proper individual or take accurate messages
- Have access to stock status information available for quick response to inquiry
- Assist outside sales and shipping in preparing order for pickup or delivery
- Complete each sale or purchase with understanding of the effect on inventory
- Assure each order that is shipped is prepared to invoice same day
- SAFETY
- Participate in all company safety classes
- Participate in promoting a safe work environment
- Know where to send employees for medical treatment
- Report any accidents to Management immediately
- Communicate any yard or vehicle safety issue to Management immediately
- Point out any unsafe act you may observe by any employee
- Promote good housekeeping throughout the warehouse and vehicles
- QUALIFICATIONS
To be considered for this position of Inside Sales/Customer Service, an individual must meet or have clearly demonstrated their ability for consideration by achieving the following:
- Possess excellent customer skills
- Maintain and grow professional relationships
- Have proficient math and numerical skills
- Have good verbal and written skills
- Have knowledge of our products line, application and uses
- Must be detailed, accurate and organized
- Have experience with inside sale and computer interface
- Working knowledge of MS Office Word, Excel & Outlook
- DESIGNATED HOURS OF WORK
- Works a 40 hour work week
- May not work over eight (8) hours in any given day without prior approval on Inside Sales/Customer Service Manager or Facility Manager
- Must clock in and out daily-including lunches
- Must take lunch daily
- MEASURES OF PERFORMANCE
- Bilingual in English & Spanish preferred
The performance of the Inside Sales person will be evaluated on the completion of assigned tasks as described above. In addition, this person will be evaluated on the quality and professionalism of customer contact, accuracy and satisfaction of servicing customer’s needs, and the ability to process orders from customer emails and telephone efficiently. All pricing and customer history is to be kept confidential along with any trade secret practices that the company possess and/or executes.
Reviews of performance for new employees will occur every six (6) months and annually thereafter. Immediate issues and concerns will be addressed as needed.
Pay: $17.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
