Overview
Join our dynamic automotive team as an Automotive Service Advisor, where your enthusiasm and mechanical knowledge will drive exceptional customer experiences. In this pivotal role, you will serve as the vital link between our valued clients and our skilled technicians, ensuring vehicle repairs and maintenance are communicated clearly, accurately estimated, and completed efficiently. Your energetic approach will help foster trust and satisfaction, making every customer feel confident in their vehicle’s care. This position offers a rewarding opportunity to blend sales skills with automotive expertise in a fast-paced, growth-oriented environment.
Responsibilities
- Greet customers warmly and professionally, listening carefully to their vehicle concerns and needs.
- Provide detailed explanations of recommended services, including oil changes, brake repairs, tire services, suspension work, alignments, shocks & struts, and collision repairs.
- Use estimating software and computer-aided vehicle damage estimating tools to prepare accurate repair estimates.
- Upsell additional services and maintenance packages by highlighting benefits aligned with customer needs.
- Coordinate with technicians to prioritize repairs and ensure timely completion of services.
- Communicate effectively with clients regarding vehicle status updates and service recommendations.
- Handle cash transactions accurately while maintaining excellent customer service throughout the process.
- Maintain detailed service records and write clear service reports for both customers and internal documentation.
- Assist in promoting dealership services through proactive client communication and follow-up.
Qualifications
- Proven experience as an automotive service advisor or in a similar auto service management role; dealership experience is highly preferred.
- Strong mechanical knowledge with familiarity in automotive diagnostics, repair procedures, and vehicle maintenance.
- Proficiency with estimating software, auto estimating tools, and computer-aided vehicle damage estimating systems.
- Excellent customer service skills with the ability to communicate technical information clearly to clients.
- Ability to upsell services effectively while maintaining integrity and transparency.
- Experience in collision repair processes or auto service writing is a plus.
- Valid driver’s license with a clean driving record; driving experience is essential.
- Knowledge of automotive repair specialties such as brake repair, tire service, suspension work, shocks & struts, oil changes, alignments, and general auto repair procedures.
Embrace this opportunity to energize your career by delivering top-tier automotive care while building lasting relationships with our customers!
Pay: $70,000.00 - $100,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
