Description:
Essential Duties and Responsibilities: Ensures premier customer service while maintaining a positive impression for the company.
-
Help customers make the best possible purchases by providing advice, guidance, and excellent customer service
-
Supporting customers with placing orders and making payments via the phone, online, or in person.
-
Responding promptly and effectively to customers' complaints and requests.
-
Advising customers on suitable substitutes for dated, discontinued, or unavailable products.
-
Reporting customer issues, supply shortages, and inferior products to Management immediately.
-
Engaging with customers and ensuring any special instructions are followed.
-
Ensuring that orders are accurately selected, scanned, and packed.
-
Assisting with order collection, packaging, loading, and payment, where required.
-
Keeping track of product offerings and availability.
-
Collaborating with store departments to ensure efficient service delivery.
Requirements:
Qualifications:
-
Must be at least 18 years old
-
Have ability to use email, Microsoft Excel, and POS systems
-
Have ability to lift up to 40 pounds, stand/walk for at least 8 hours, and be able to frequently push, pull, squat, bend, and reach with or without reasonable accommodation
-
Prior experience with busy Upper East Side specialty food market is preferred.
