JOB
Calling all innovative and customer service-focused technology professionals!
The City of Milpitas is seeking an experienced Information Technology (IT) Analyst to join our highly talented and supportive IT Department.
This role performs a variety of duties to support the Information Technology Department’s mission to provide innovative, reliable, secure, and cost-effective technology services for the City of Milpitas and its 14 departments. Balancing technical and interpersonal skills, such as effective communication, relationship building, and customer service, is essential to this position. The ideal candidate will be highly analytical, resourceful and able to use strong problem-solving skills to identify and implement more effective systems and processes across the City. They will thrive in a fast-paced environment while staying calm and focused under pressure and will be eager to take on new challenges while managing several competing priorities simultaneously. This is an exciting opportunity to contribute to a wide range of projects and technology improvements across the organization. If you are eager to help the city improve and bring technology advancements while developing your IT career, apply today!
THE JOB
The IT Analyst role has the exciting challenge of examining the City’s systems and IT processes and using their judgment to make suggestions for system-wide improvements or changes. They will take on a variety of projects and duties spanning IT helpdesk support, network and server administration, cybersecurity, public safety systems, and database administration, software development, and GIS. This role also provides exemplary customer support to users while managing regularly incoming projects that are often urgent in nature. The IT Analysts will work with a variety of stakeholders, including City employees and leadership, and vendor representatives. The IT Analysts are on-call on a rotating basis, requiring them to occasionally provide AV support for public meetings, work evenings, and provide 24/7 support.
For the complete Job Description, click here: Class Specifications | Information Technology Analyst
THE IDEAL CANDIDATE
The ideal candidate will be well versed in data protection and cybersecurity. They will be concise communicators, often explaining highly technical concepts to employees outside of the IT Department, as well as highly customer service focused. Being able to work well with others and collectively contribute to the betterment of the City’s systems and technological capabilities is paramount to this role. The selected candidates will bring advanced knowledge of programming and scripting systems, Microsoft Windows Server systems, Microsoft 365 administration, and operating system and database software. They will be eager to solve complex IT problems while maintaining a calm demeanor and positive attitude. EXAMPLE OF DUTIES
Duties may include, but are not limited to, the following:
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Assists with analyzing the growth needs of the City’s application server resources, to ensure the acquisition and timely implementation of required resources.
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Maintains expertise in City standard application server hardware, operating systems and software products.
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Participates in application server hardware and software acquisitions, installation and maintenance.
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Provides technical support for operating system, application, emulation and database software.
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Provides systems administration, basic database administration and technical support for the City’s systems.
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Provides the security function, system backups and data recovery processes.
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Ensures that the resolution of client assistance and service requests are achieved within previously approved performance measures and client directed service levels.
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Participates on project teams to ensure successful implementation of new systems or upgrades to existing systems.
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Manages and prioritizes the IT helpdesk queue, troubleshooting and resolving hardware, software, and network issues for City staff.
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Administers and maintains City network infrastructure, including switches, firewalls, and wireless systems, to ensure reliable and secure connectivity.
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Monitors security systems and event logs, responds to security incidents, and supports public safety systems used by the Police and Fire Departments.
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Develops, maintains, and supports custom scripts, automation, and minor application and web development projects for City departments
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Assists the Information Technology Manager with hardware and software vendors for the proper acquisition, installation, operation and maintenance of City application server resources.
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Establishes and evaluates backup strategy based on application requirements.
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Performs other related duties as assigned.
SUPPLEMENTAL INFORMATION
Special Working Conditions
Hours may include weekends and holidays. Incumbents must be able to travel to various locations within and outside of the City of Milpitas to fulfill job responsibilities. When driving on City business, maintenance of a valid California driver’s license and satisfactory driving record is required.
Selection Process
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to the Supplemental Questionnaire. Only the candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
Please note: The examination process (including dates) may be changed as deemed necessary by the Human Resources Department. Meeting the minimum requirements listed in this job description does not guarantee advancement in subsequent phases of the selection process.
In compliance with the Americans with Disabilities Act, the City of Milpitas will provide reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Human Resources Department. The City of Milpitas is an Equal Opportunity Employer.
