We're seeking reliable customer service oriented individuals who are well versed in navigating the latest technological advancements. As a Customer Service Representative you will be responsible for following up on customer emails and phone calls, helping customers with pertinent product information, problem resolution, and direct them to the appropriate department when necessary. We are looking for dedicated individuals who are self-motivated and take pride in what they do to join our team of CSRs.
What does a Towing Dispatcher do?
A dispatcher is responsible for receiving emergency and non-emergency calls from people in potential danger. They manage calls and ensure that the proper response team is in place to take care of the caller. A few of the main duties of a dispatcher are inputting data into a system, remaining calm for the caller, and receiving calls. They also must ensure that the caller's information remains confidential. .
A dispatcher does not necessarily need work experience but they need a high school diploma or GED equivalent. One of the most important skills that a dispatcher will have is their ability to remain calm in stressful situations. Another skill is project management as the dispatcher will need handle multiple calls an hour. They also need to be able to come up with a solution to the caller's problem quickly.
What responsibilities are common for Towing Dispatcher jobs?
- Take emergency and non-emergency calls
- Remain calm for the caller on the line
- Come up with a solution for the problem
- Ensure that all notes are being taken properly
- Effectively communicate with the caller and dispatch team
- Track emergency vehicles to ensure a timely response
- Learn how to use the basic computer and headset equipment
- Ensure that the caller was taken care of by communicating with the vehicle
What are the typical qualifications for Towing Dispatcher jobs?
- High School diploma or GED equivalent
- Ability to follow procedures and regulations
- Ability to remain calm in a stressful situation
- Fluent in English
- Incredible multitasking abilities
- Great communication skills
- Ability to rapidly input information into a data entry system
- Great customer service skills
- Ability to schedule and follow through with callers
Responsibilities:
- Answer customer questions about products and services.
- Explain policies to customers.
- Solicit sales leads by phone or in person.
- Use computers for sales or customer service purposes.
- Work with sales teams to prepare contracts, bids, presentations, and proposals.
- Monitor computer systems for glitches and be able to determine when to contact IT personnel for assistance.
- Communicate problems with the help desk.
Job Types: Full-time, Part-time
Pay: $17.00 - $22.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
