Overview:
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Responsibilities:
- Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
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Check to ensure that appropriate changes were made to resolve customers' problems.
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Keep records of customer interactions, recording details of inquiries, complaints, comments, actions taken.
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Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, or processing returns.
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Refer unresolved customer grievances to designated departments for further investigation.
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Contact customers to respond to inquiries or to notify them of claim investigation results or planned adjustments.
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Order tests that could determine the causes of product malfunctions.
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Keep work area neat and clean.
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Other duties as assigned.
Qualifications:
- High school degree required. Four year college degree preferred.
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One to three years previous work-related skill, knowledge, or experience.
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Intermediate computer skills required; Outlook.
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Ability to communicate by telephone in a clear and professional manner required.
PHYSICAL DEMANDS:
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Regularly required to sit, stand, and walk.
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Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
