Summary
The Front Office Medical Receptionist provides high-quality customer service to all patients and visitors entering the medical center. This role performs a wide variety of clerical and administrative tasks using knowledge of medical terminology, clinical procedures, and Electronic Health Records (EHR). The receptionist ensures a smooth, efficient, and positive patient experience from arrival to departure.
Duties and Responsibilities
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Provides exceptional customer service by greeting patients and visitors promptly, courteously, and professionally.
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Answers telephone calls courteously, screens inquiries, and routes calls to appropriate staff.
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Performs new patient registration, including verifying and entering demographics into the HER
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Verifies insurance coverage, addresses, telephone numbers, and other required information to ensure accuracy and proper billing.
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Conducts patient check-in and checkout in a timely and accurate manner.
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Confirms and schedules patient appointments.
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Collects co-payments and self-pay payments.
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Documents patient requests, messages, and concerns in accordance with practice procedures.
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Receives, scans, routes, and processes incoming documents.
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Ensures timely and accurate processing of forms, referrals, medical records requests, and other patient documentation.
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Maintains effective patient flow to minimize wait times.
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Uses MS Office programs and EHR systems for typing, reporting, and data entry.
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Ensures full compliance with HIPAA, OSHA, and all clinic policies and procedures.
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Performs other duties as assigned.
Qualifications
Education/Experience:
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High school diploma or equivalent required.
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Prior experience in a healthcare front office, clinical setting, or clerical role preferred.
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Proficiency with MS Office programs required.
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Experience with Electronic Health Records (EHR) preferred.
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Bilingual skills preferred (English/Spanish or English/Creole).
Skills:
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Strong commitment to providing excellent customer service.
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Ability to work independently and follow established procedures.
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Strong reasoning and problem-solving skills.
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Ability to maintain professional and courteous communication with patients, staff, and external partners.
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Ability to build constructive and cooperative working relationships.
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Excellent written and verbal communication skills.
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Ability to understand medical terminology.
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Extremely detail-oriented with strong organizational skills.
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Ability to manage multiple priorities in a fast-paced environment.
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Resourceful, proactive, and able to assist in problem resolution.
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Experience with credit card processing machines.
