JOB
Definition:
To provide sales and administrative support for the Wilson Center Box Office.
DISTINGUISHING CHARACTERISTICS:
This position is the first public face for CFCC’s Wilson Center’s sales and ticketing commerce. This sales position directly fields incoming and outgoing sales for the Center’s box office via phone, email, chat and in-person. This positions also handles daily box office administration such as managing the large influx of general communications for the center, as well as supporting data compilation of ticketing business services. This role is highly visible and interacts with sponsors, donors, clients (internal and external), and rental client organizations. They provide the highest level of customer service to all guests, vendors, and clients.
SUPERVISION RECEIVED AND EXERCISED:
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Receives general supervision from Wilson Center Sales & Outreach Manager
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Exercises no supervision to staff, however will work with and provide training for Wilson Center volunteers
EXAMPLE OF DUTIES
ESSENTIAL FUNCTIONS:
Direct Sales:
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Retail single tickets and subscriptions over the counter, by email, chat and by phone using ticketing software and collect payments – cash, credit card and check, balances cash till at beginning & end of shift.
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Stay up-to-date and knowledgeable on all available ticket coupons, discounts, special services, upsells and other unique details as they pertain to the various events at the Wilson Center
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Participate in sales campaigns to increase revenue and support the overall financial goals
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Create a sales-driven atmosphere among other staff and Wilson Center volunteers
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Assist with ADA ticket sales and reporting, be familiar with regulations pertaining to event venues and ticketing.
Daily Administration:
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Maintain and provide accurate, timely, and courteous responses to Wilson Center Box Office email inquiries and voice mails
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Assist with VIP/Member ticketing and special arrangements
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Maintain ticketing equipment – printers, scanners, card-swipes, iPad, and other devices
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Assist with daily deposits and financial reporting.
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May assist with special events, projects and research for best box office practices
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Provide correct information for callers, virtual inquiries, and in-person questions in a hospitable manner.
Event Administration
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Liaise with Wilson Center Operations to provide excellent care and logistics for our guests with disabilities, and other special needs
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Oversee Wilson Center volunteers with ticket scanning, Will Call and Box Office operations, providing on-site training as necessary
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Maintain a hospitable working relationship with CFCC colleagues, rental and artist representatives and the general public.
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Support the Manager in working with clients at events, maintaining seating manifests, and provide support for group sales
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Provide rapid response for critical issues.
SUPPLEMENTAL INFORMATION This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
Candidates are required to submit OFFICIAL TRANSCRIPTS for all degrees obtained prior to their first day of work or hire date. If the highest level of education is a High School diploma or equivalent, proof of completion is required.
Candidates who have obtained their education outside of the US and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master's degree conferred by a regionally accredited college or university in the United States.
