LOCATION
The Lodge at Torrey Pines
Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.
The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.
SUMMARY
The General Manager - Hotel ("Gerente General - Hotel") reports to the Chief Operating Officer and will be responsible for overseeing the AAA Five-Diamond rated, Lodge at Torrey Pines. This role leads and supports a team of hospitality professionals to achieve superior guest, owner, and associate results. Areas of direct oversight include Spa, Housekeeping, Security, Engineering, Groundskeeping, and Food & Beverage. The property includes high-profile food and beverage offerings, and the General Manager will ensure we maintain and build our market presence. This position drives and maintains five-diamond service while maximizing revenue and ensuring superior financial results.
PAY & PERKS
Compensation: $250,000 - $300,000 DOE**
Discounted Hotel Rooms for you, family, and friends.
Free Employee Parking and/or discounted MTS Pronto Card.
Free Meals & Refreshments during working shift.
Career advancement opportunities!
Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
Discounts on cell phone bills, shoes, gym memberships, hotel stays at our sister properties, and more!
Coordinate, direct, and manage day-to-day hotel operations directly or by delegation to subordinate supervisors.
Ensure that the hotel consistently delivers exceptional guest experiences in line with AAA Five Diamond standards.
Uphold the AAA Five Diamond standards of excellence in all aspects of resort operations.
Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company’s core service standards.
Respond to guest interactions in a professional and timely manner, achieving positive resolutions to guest concerns.
Responsible for designing, directing, and implementing guest resort activities on a seasonal basis that drive guest experience and engagement.
Motivate associates to exceed guest expectations and passionately uphold and elevate a positive work environment by developing a culture where the guest experience comes first.
Lead with an employee-centric mindset that values our associates.
Create a positive work environment.
Hire top-notch associates.
Assemble skilled and cohesive teams, manage individual and group performance, provide developmental opportunities, and promote teamwork and cooperation.
Ensure training and development programs are supported and executed.
Incorporate five-diamond service standards into the property’s culture and training.
Ensure a safe working environment for guests and associates.
Support and communicate company goals and initiatives, promote company programs and act as an ambassador of the company.
Ensure our Associate culture programs such as Evans Team Chats, Associate Engagement Surveys, Evans Check-In, Hospitality Star, Guiding Star, and more are fully supported.
Ensure compliance with company policies and legal requirements for all employees.
Support and motivate the Sales, Catering, and Revenue teams.
Work with revenue management and implement necessary rate changes to maximize room revenue.
Closely monitor occupancy, rates, and demand forecasts; and make recommendations concerning current and future rates.
Participate in the development of marketing strategies aimed at increasing volume and market share and investigate potential opportunities for revenue optimization.
Ensure hotel operations are functioning within the financial parameters established by the company.
Monitor property expenditures, and prepare justifications for budget variations, and project increases for projects.
Ensure all accounting and financial policies and procedures are supported and fully maintained at the property.
Performs additional duties and responsibilities as directed by the leadership team.
