Job Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role involves managing reservations, checking guests in and out, and addressing any inquiries or concerns. A passion for hospitality and a commitment to enhancing the guest experience are essential.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications using hotel management software.
- Provide information about hotel amenities, local attractions, and services.
- Respond promptly to guest inquiries via phone or in-person.
- Maintain accurate records of guest accounts and transactions.
- Assist with night audit duties as required.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Address any guest complaints or issues professionally and effectively.
Experience
- Previous experience in a hotel or resort setting is preferred but not required.
- Strong customer service skills with an emphasis on hospitality.
- Proficiency in phone etiquette and handling phone systems effectively.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hotel management software is beneficial but not mandatory.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Hotel Front Desk Clerk where your contributions will make a significant impact on our guests' experiences!
Job Type: Part-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Employee discount
- Paid time off
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Kansas City, KS 66111 (Required)
Work Location: In person
