As a Customer Enrollment Specialist, you will work with our customers and local businesses to provide them with telecommunication services that range from internet, wireless, and landline services. The Customer Enrollment Specialist will be knowledgeable in all service offerings to be able to provide superior customer service and sales solutions. We are looking to bring on a Customer Enrollment Specialist as we expand our clients and continue our contribution in sales across Pharr. The Customer Enrollment Specialist will have a customer-first approach, meaning active listening is involved to focus on their wants and needs. This position is a great opportunity to be at the forefront of a leading telecommunications company, leading sales and customer satisfaction.
Customer Enrollment Specialist Responsibilities:
- As a Customer Enrollment Specialist, you will be the first point of contact for our customers and business owners, providing outstanding support and product presentations on services available to them
- Understand all service offerings to be able to drive sales by offering tailored solutions to meet customer and business needs.
- Engage with customers to promote and sell AT&T products and services.
- Manage customer and business accounts to take on various sales-related tasks, including processing transactions and following up on service installations
- Provide an experience that exceeds customer expectations, ensuring satisfaction with every interaction.
- Assist in training new hires on effective sales strategies, customer service techniques, and how to work with local businesses. Take ownership of customer inquiries and resolve
- issues efficiently
Customer Enrollment Specialist Job Qualifications:
- High school diploma or equivalent
- Prior experience in a customer service, sales, customer-facing role or in a similar sales-focused role.
- Prior experience also working with businesses and business owners is a plus
- Proven track record of achieving sales goals
- Excellent interpersonal skills and the ability to work with diverse customer demographics.
- Ability to provide a professional and friendly customer experience.
- Demonstrated ability to manage multiple tasks while maintaining a positive attitude.
- A passion for delivering excellent sales and customer service.
Pay: $48,004.00 - $50,411.00 per year
Benefits:
Work Location: In person
