Golf Product Advisor
Department: Customer Support / Product Support
Location: Pueblo, Colorado
Employment Type: Full-Time | Regular
Pay Rate: $15.15 per hour
Position Summary
Auxillium is seeking an enthusiastic and customer-focused Golf Product Advisor to support a sports technology client within the golf industry. This role is responsible for assisting customers and accounts with product-related questions, troubleshooting support, return authorizations, order-related inquiries, and general customer service across phone and email channels.
The Golf Product Advisor serves as a key point of contact for customers using golf-related technology products and is expected to deliver an exceptional support experience while building product knowledge, resolving issues, and promoting confidence in the client’s products. The ideal candidate will bring a combination of customer service experience, technical aptitude, and familiarity with the game of golf and its terminology.
Position Overview
The Golf Product Advisor supports customers and accounts by providing product information, troubleshooting assistance, return support, and general service related to the client’s golf technology product line. This role combines customer service, product support, and technical troubleshooting responsibilities in a high-volume support environment.
Candidates for this role should be comfortable handling a high volume of inbound customer interactions while maintaining professionalism, accuracy, and attention to detail. The position requires familiarity with golf terminology and the ability to explain product features, troubleshoot issues, and support customers through a variety of product and service questions.
Essential Duties and Responsibilities
The essential functions of the Golf Product Advisor include, but are not limited to, the following:
- Respond to inbound customer and account inquiries related to golf technology products, product features, service needs, and general support.
- Assist customers with product troubleshooting, application support, installation guidance, and general technical questions by phone and email.
- Process or support return authorizations for warranty and non-warranty product issues in accordance with established procedures.
- Build and maintain positive relationships with customers and accounts by delivering accurate, professional, and solution-oriented support.
- Explain product features, benefits, and functionality across current and legacy product lines.
- Document customer interactions, support activity, and case details accurately within support systems and client tools.
- Navigate multiple systems and platforms, including customer relationship management tools, email platforms, and internal resources, to support customer needs efficiently.
- Maintain awareness of product updates, support processes, and relevant industry or client information necessary to support customers effectively.
- Handle a high volume of inbound customer interactions while meeting quality, responsiveness, and productivity expectations.
- Support special projects, training initiatives, and additional assignments as directed by leadership.
- Perform other duties and responsibilities as assigned.
Required Qualifications
To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required for the position.
- Minimum of one years of golf experience or demonstrated familiarity with the game of golf, golf terminology, and golf-related products.
- Previous customer service experience required; call center, product support, or technical support experience preferred.
- Strong communication and interpersonal skills with the ability to provide clear, courteous, and professional customer support.
- Technical aptitude and comfort supporting consumer products, mobile applications, devices, or software-related issues.
- Working knowledge of computers, mobile devices, and common software applications.
- Strong critical thinking, troubleshooting, and problem-solving skills.
- Ability to maintain a high level of accuracy and attention to detail, particularly in documentation and case handling.
- Ability to work efficiently in a high-volume, fast-paced support environment.
- Ability to adapt to changing priorities, product updates, and business needs.
Preferred Qualifications
The following qualifications are preferred but not required:
- Experience in the golf industry, golf retail, golf instruction, golf technology, or related customer support roles.
- Experience with technical support, gaming, application support, or consumer electronics troubleshooting.
- Familiarity with Windows operating systems, mobile applications, iOS devices, and related troubleshooting practices.
- Experience using customer support tools, CRM platforms, or ticketing systems.
- Strong knowledge of golf equipment, terminology, and customer needs within the golf industry.
Core Competencies
Successful candidates for this position should demonstrate the following competencies:
Customer Service
- Delivers a professional, helpful, and solution-oriented experience to customers and accounts.
- Builds trust by responding promptly, accurately, and courteously.
- Demonstrates patience and professionalism in all interactions.
Product and Technical Aptitude
- Learns product features, functionality, and troubleshooting steps quickly.
- Uses technical knowledge and reasoning to resolve product and application-related issues.
- Communicates product information clearly and accurately.
Communication
- Communicates effectively in both verbal and written formats.
- Explains product details, service processes, and troubleshooting steps in a way customers can understand.
- Maintains accurate, thorough, and professional case documentation.
Problem Solving
- Evaluates customer concerns carefully and determines appropriate next steps.
- Uses sound judgment to resolve issues independently or escalate when necessary.
- Maintains composure and accuracy in a fast-paced environment.
Adaptability and Teamwork
- Supports changing business needs, processes, and priorities.
- Contributes positively to a team-focused environment.
- Demonstrates accountability, dependability, and willingness to assist where needed.
Schedule and Availability
This is a full-time, regular position based in Pueblo, Colorado. Multiple schedules may be available and will be discussed during the interview process.
Pay Rate
Benefits for eligible full-time employees may include:
- Paid Time Off (PTO)
- Medical, dental, and vision insurance
- 401(k)
- Additional company-sponsored benefits as applicable
Disclaimer
This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required of the position. Auxillium reserves the right to modify, add, or remove duties and to assign other responsibilities as business needs require.
Pay: From $15.25 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
