Overview
Are you passionate about helping others, solving problems, and leading with empathy? We’re seeking a solutions-oriented Consumer Care Representative to join our call center team at the Rug Doctor by BISSELL corporate office. In this role, you'll support customers, retail partners, and internal teams through phone, email, and chat interactions—making a real difference every day.
Schedule:
- Monday to Friday, 8:30 AM – 5:00 PM.
- Working in an office located in Plano, TX (NOT a remote opportunity)
RD2026
Job Description:
As a Customer Care Representative, in a call center environment at the corporate office, you will work to support Rug Doctor consumers, stores and associates applicable to Rug Doctor requests and needs.
Requirements:
- Effective phone and email communication skills
- Effective computer skills to type and navigate multiple computer programs simultaneously
- Have a High School Diploma, a plus
What We Offer:
- Paid training
- Excellent health plans (medical, dental, vision) with lots of options that fit your lifestyle after 30 days and first of the month.
- 401k Matching after 90 days
- Paid time off vacation and medical
- Casual dress and work environment
- Education Reimbursement
Your Responsibilities (not all inclusive):
- Answer inbound phone calls from consumers, store personnel, and fellow employees to resolve inquiries on renting machines, products, etc
- Maintain a high level of world class customer service and professionalism to a wide range of customers
- Computer knowledge in order to navigate computer applications with speed and accuracy
- Assist field and corporate office team members as needed
- Ability to adapt to change in order to achieve individual/team performance goals
- Contact stores, prior renters and coordinate return of lost/unreturned machines, as requested
We are proud to be an equal opportunity employer. Rug Doctor’s success begins and ends with our associates. We offer outstanding opportunities for energetic, self-motivated individuals to make an impact as part of a dynamic Call Center Team.
Job Type: Full-time
Pay: $14.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Work Location: In person
