Supervise daily hotel operations across all departments to ensure efficiency and quality service.
- Ensure high levels of guest satisfaction by implementing and monitoring service standards, addressing guest concerns, and reviewing service scores for continuous improvement.
- Manage staff scheduling to optimize coverage while maintaining budgetary control.
- Oversee hiring, training, development, and retention of a motivated workforce in collaboration with the Human Resources department.
- Provide coaching, performance evaluations, and enforce company policies for fair and effective workforce management.
- Develop and execute annual budgets, business plans, and financial objectives to maximize profitability.
- Evaluate vendors and procurement processes to ensure quality products at competitive pricing.
- Implement action plans to drive revenue, increase guest retention, and capture a larger market share.
Assist the General Manager in enforcing hotel safety programs to minimize risks and liabilities.
- Ensure strict adherence to safety, security, sanitation, and emergency procedures.
- Conduct daily property walkthroughs to identify operational issues and interact with staff.
- Maintain preventative maintenance programs and cleanliness standards to protect hotel assets.
- Analyze and report incidents and accidents for continuous improvement in safety protocols.
- Stay updated on industry trends, competitor insights, and brand standards to maintain a competitive advantage.
- Act as a leader and coach, fostering a positive and performance-driven work environment.
- Maintain professional communication with guests, associates, and management to ensure a collaborative and service-oriented atmosphere.
- Conduct staff meetings regularly to provide updates, address concerns, and align teams with hotel objectives.
- Oversee the preparation and analysis of reports to comply with corporate policies and government regulations
Benefits:
Benefits for Full Time employees may include:
Health, Dental and Vision Insurances
- Supplemental Life Insurances
- Identity Theft Protection
- Flexible Spending Accounts
- 401(k) Retirement Plan with Company Match
- Paid Time Off, Vacation and Holidays
- Employee Assistance Program
- AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
*Benefits vary by location*
EEO/VET/DISABLED
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
