Job Title: Scheduler – Bi Lingual English / Spanish
Full-Time - This is a remote/work from home role, however the candidate must be within commuting distance of Thousand Palms California for meetings and trainings.
Summary: Primary duties, answering phones in a professional and courteous manner without giving medical advice, scheduling appointments. Must be bi-lingual English and Spanish.
This is a remote/work from home role, however the candidate must be within commuting distance of Thousand Palms California for meetings and trainings.
TASK:
- ANSWER TELEPHONE CALLS
-
RETURN ALL VOICEMAIL AND EMAIL MESSAGES IN A PROFESSIONAL MANNER USING PROPER PHONE AND EMAIL ETIQUETTE
-
TAKE AND RELAY MESSAGES
-
Ability to understand and keep to instructions, whether oral or written
-
Assist in other areas when needed
- FAX OR EMAIL RECORDS
-
PROVIDE INFORMATION TO CALLERS
-
TRANSFER CALLERS TO CORRECT DESTINATION
-
DEAL WITH QUERIES FROM THE CUSTOMERS
-
SCHEDULE APPROPRIATE APPOINTMENTS FOR EXAMS, SURGERIES, MEDICAL PROCEDURES
-
EFFECTIVELY MANAGE SCHEDULE AND DAILY APPOINTMENTS
-
THOROUGHLY ENTER CLIENT AND PATIENT INFORMATION INTO COMPUTER SYSTEM
-
MAINTAIN APPOINTMENT DIARY EITHER MANUALLY OR ELECTRONICALLY
-
MONITOR AND MAINTAIN OFFICE EQUIPMENT
- TIDY AND MAINTAIN THE SCHEDULING AREA
- UPDATE DATABASES
-
PERFORM OTHER DUTIES AS ASSIGNED
EDUCATION AND EXPERIENCE:
-
HIGH SCHOOL DIPLOMA, SOME COLLEGE PREFERRED
-
KNOWLEDGE OF COMPUTERS AND RELEVANT SOFTWARE APPLICATION
- KNOWLEDGE OF CUSTOMER SERVICE PRINCIPLES AND PRACTICES
- KEYBOARD SKILLS
-
SOME CALL CENTER EXPERIENCE DESIRED
KEY COMPETENCIES:
-
MUST BE FRIENDLY, OUTGOING, “PEOPLE ORIENTED.”
-
MUST BE RESPONSIBLE FOR CLOCKING IN/OUT
-
DEPENDABLE AND TIMELY ATTENDANCE IS REQUIRED.
-
VERBAL AND WRITTEN COMMUNICATION SKILLS
-
INFORMATION MANAGEMENT
-
ATTENTION TO DETAIL
- INITIATIVE
SHOW WILLINGNESS AND USE OWN DISCRETION IN TAKING APPROPRIATE STEPS TO FINDING SOLUTIONS TO PROBLEMS; PRESENT IDEAS TO SOLUTIONS
WILLINGNESS TO WORK WITH OTHERS
OPEN TO CHANGE; WILLING TO PERFORM TASKING AS ASSIGNED
-
PRACTICE PROFESSIONAL CUSTOMER SERVICE BY TREATING THE CLIENT WITH COURTESY AND RESPECT AT ALL TIMES.
-
SERVE AS “AMBASSADORS” FOR CREATING AND MAINTAINING GOODWILL FOR THE COMPANY.
-
BUILD RAPPORT WITH CLIENTS AND PETS.
-
ABILITY TO EFFECTIVELY COMMUNICATE AND EDUCATE CLIENTS AND ANSWER NON-MEDICAL QUESTIONS.
-
RELIABILITY
-
STRESS TOLERANCE
-
INDEPENDENCE
ABLE AND WILLING TO PERFORM TASK WITH LITTLE SUPERVISION
-
TEAM PLAYER
-
PROFESSIONAL APPEARANCE REQUIRED, SCRUBS ARE TO BE WORN AT ALL TIMES AND ARE FURNISHED BY THE EMPLOYEE.
-
Ensure compliance with all company policies, procedures, and guidelines
-
AVOID GOSSIP AND TREAT CO-WORKERS WITH COURTESY AND RESPECT AT ALL TIMES.
OTHER QUALIFICATIONS:
- MUST BE ABLE TO WORK 40 + HOURS A WEEK MONDAY THRU FRIDAY AND SATURDAYS AS SCHEDULED 8AM TO 5PM
-
ADHERE TO COMPANY POLICIES AND PROCEDURES
- BI-LINGUAL – FLUENT IN ENGLISH AND SPANISH
