About the Role
Intero Chiropractic is hiring a Front Office Lead to run our front desk team and keep our Pleasanton clinic operating smoothly. This is a hands-on leadership role: you'll still be in the daily flow - phones, scheduling, patient communication, check-in/check-out - but your core job is making sure our team of five Chiropractic Assistants performs at a high level and delivers a patient experience that is organized, professional, warm, and consistent.
We're also expanding into regenerative and integrated medicine, so prior medical office, medical assisting (MA), or patient coordinator experience is a strong plus and gives you room to grow with us.
What You'll Own
- Team Leadership: Train, coach, and support front office staff; hold the team accountable for attendance, task completion, and daily execution.
- Patient Flow: Manage the daily schedule so the office runs on time and patients are cared for efficiently.
- Financials & Systems: Oversee patient payments, balances, and account communication; keep front desk scripts, systems, and follow-up processes consistent.
- Issue Resolution: Solve patient concerns calmly and professionally, and keep things from falling through the cracks.
You're a Great Fit If You
- Have prior lead, supervisor, office manager, or team leadership experience in a fast-paced setting (medical, dental, chiropractic, physical therapy, or high-end hospitality/spa).
- Are the person others go to when the office gets busy.
- Are warm with patients but comfortable enforcing policies and addressing performance directly.
- Love systems, organization, and improving how a team runs.
This Role Is NOT a Fit If You
- Only want a basic, passive receptionist position.
- Avoid difficult conversations or dislike holding others accountable.
- Need constant reminders to finish your own tasks.
- Get overwhelmed easily in a fast-paced environment.
Compensation & Benefits
- $26-$30/hr DOE
- Health, dental, vision, life insurance; 401(k)
- Monthly/quarterly performance bonuses based on clinic execution
- Paid Time Off and paid holidays
- Complimentary chiropractic care for you (plus family discounts)
- A vibrant, health-focused, supportive team culture
Job Type: Full-time, in person
Pay: $26.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What attracted you most to this role? What kind of management experience do you have?
Work Location: In person
