JOB DESCRIPTION Account Coordinator
Location: Pasadena, TX
Position Summary:
Our client in the Pasadena, TX area is looking for an Account Coordinator to be a liaison between the market and all departments within the company
Essential Functions:
- Main Responsibilities
- Provide customers with daily customer service for all requests and needs.
- Serve as the main contact for customers and the outside sales team regarding sales order processing.
- Responsible for all sales order fulfillment, from quote creation to final invoice.
- Manage all customer inventory, including reporting and invoicing.
- This role is a vital part of the company's sales and supply chain process and includes the following essential duties and responsibilities:
- Customer Service:
- Communicate with customers by phone, in person, email, or text. Answer questions, place orders, and resolve issues.
- Manage a list of specific customers and assist other Account Coordinators as needed.
- Work in and maintain customer databases and invoice systems as needed.
- Enter new jobs into the company's ERP system.
- Be available to customers outside normal business hours if issues arise.
- Create and submit proposals (quotes) that meet customer criteria.
- Follow up on the status of proposals as needed.
- Create invoices, credits, acquisitions for all customer jobs.
- Place collection calls for overdue invoices when needed.
- Cross-train to help other Account Coordinators as needed.
- Other duties as assigned.
- Inventory Management:
- Create new item numbers in the ERP system.
- Maintain customer inventory in the ERP system; work with the warehouse for proper labeling and storage.
- Create inventory reports as requested.
- Review all stored inventory quarterly; ensure pricing is correct and submit for invoicing.
- Create purchase orders for goods from third-party vendors or company sites.
- Production Scheduling:
- Create Production and Lab Batch orders and related workbooks.
- Enter all required information for production and lab jobs; send for approvals.
- Maintain special requests related to jobs through linked notes (e.g., labels, metals, packaging, testing).
- Assist with maintaining and scheduling the production schedule and forecasting future sales.
- Attend all production scheduling meetings as required.
- Maintain department checklists.
- Coordinate shipments of customer waste with Environmental Manager, including paperwork and invoicing.
- Quality Assurance:
- Review and ensure accuracy of information provided by the customer.
- Review and send customer product reports.
- Send Customer Surveys after job completion; respond to feedback and report to management.
- Support the company's quality system by serving as an auditor and training others as needed.
- Logistics:
- Coordinate with logistics teams, customer logistics departments, and freight companies for shipping and receiving.
- Work with Customs Brokers for overseas shipments; handle scheduling and required documentation.
- Request quotes from freight forwarders as needed; invoice customers when appropriate.
- Provide shipping documents and ensure the warehouse is aware of special handling instructions.
- Create receiving purchase orders for incoming customer material.
Qualifications:
- Ability to interact with all levels of employees.
- Proficiency in Microsoft Word and Excel; experience with ERP systems.
- Experience in purchasing, planning, or inventory management is preferred but not required.
- Team player with a good attitude and willingness to learn.
- Strong attention to detail.
- High school diploma or GED required; Bachelor's degree preferred.
- 2 3 years of experience in customer service in a manufacturing environment.
Skills and Abilities:
- Problem Solving: Identify and resolve problems promptly; analyze and develop solutions.
- Technical Skills: Continuously build knowledge and skills.
- Customer Service: Manage difficult situations; respond promptly; solicit feedback; meet commitments.
- Interpersonal Skills: Solve conflicts constructively; listen well; stay open to ideas.
- Oral Communication: Speak clearly and persuasively; listen and clarify.
- Written Communication: Write clearly and accurately; adjust style as needed.
- Teamwork: Value others' input; build team morale; support team success.
- Judgment: Make sound decisions; explain reasoning; involve appropriate people.
- Motivation: Set and achieve challenging goals.
- Planning/Organizing: Prioritize and plan effectively.
- Adaptability: Adapt to changes; manage competing demands.
- Dependability: Follow instructions; take responsibility; keep commitments.
Type of Assignment:
Direct Hire
Shift Schedule:
Days
Salary:
$55-60k per year, with annual bonus
- Due to the high-volume of applicants, only candidates who meet the requirements of the position will move through the interview process.
- This position does not offer C2C or H1-B sponsorship.
- Candidate acknowledges upon application that this position is not eligible for per diem or relocation reimbursement.
