FLSA Status: Non-Exempt/Hourly/Part Time
Reports to: Assistant General Manager & General Manager
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners’ core purpose is to inspire people to change their lives (and have fun doing it)! We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
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Positive and professional environment where our brand promise is “Judgement Free Zone”
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Growth Opportunities: over 90% of our management team started as an entry level team member
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Competitive pay
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Paid sick leave
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401K Retirement Fund (annual discretionary employer match)
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Regular involvement in community outreach events
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Free employee Black Card Membership
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
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Greet all members and guests upon arrival and say goodbye upon departure;
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Monitor club access to both members and non-members;
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Answer questions and handle member and guest complaints;
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Answer phone calls and provide information to prospects;
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Give tours to prospective members;
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Sell memberships, write agreements, and enter new members into database;
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Operate Point-of-Sale system and collect balances on past due accounts;
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Organize and maintain customer service front desk;
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Schedule appointments for fitness training sessions;
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Complete the Club Walk-Around every 20 minutes and complete checklists;
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Answer questions and give guidance to new employees;
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Perform beginning of shift and end of shift procedures;
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Perform club housekeeping including, but not limited to:
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Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
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Dusting where and when necessary including vents;
