About the Role
As a Residential Plumbing Technician, you will serve as the primary point of contact for homeowners, diagnosing complex plumbing issues and delivering high-quality repair solutions. You will play a vital role in ensuring customer satisfaction and driving business growth by providing expert recommendations and building lasting client relationships.
Responsibilities-
Diagnose and resolve a wide range of residential plumbing issues, including water heaters, fixtures, gas lines, and sump pumps.
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Utilize field service software on company-provided tablets to manage daily schedules, generate accurate estimates, and finalize job documentation.
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Educate customers on repair and replacement options, empowering them to make informed decisions for their homes.
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Maintain a professional appearance and demeanor, acting as the face of the company during every service call.
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Perform physical tasks such as working in crawl spaces, attics, and tight areas while adhering to strict safety standards.
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Participate in a rotating on-call schedule to provide reliable after-hours and weekend support to our community.
Qualifications
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Proven hands-on experience in residential plumbing service and repair.
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Valid driver's license with a clean driving record.
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Ability to pass comprehensive background checks and drug screenings.
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Proficiency with mobile technology and field management software.
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Strong communication skills with the ability to explain technical issues in plain language.
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Experience presenting 'good-better-best' options and driving sales growth.
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Prior experience with ServiceTitan or similar industry-standard platforms.
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Technical proficiency in drain cleaning, hydro-jetting, and camera inspections.
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Background in tankless water heater installation or HVAC cross-training.
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Bilingual capabilities in English and Spanish.
