- Serves as the primary system administrator for SuccessFactors Learning System, ensuring platform integrity, user access, and back-end configurations.
Configures, tests, and maintains LMS platform customizations and key user role permissions based on organizational requirements.
Assigns and manages system key user role assignments to ensure appropriate data and back-end administration access.
Manages all course content within the system such as uploading e-learning packages, external content management, and ensures they function correctly on different devices.
Supports scheduling of training courses and set up of assignment profiles, curriculums based on mandatory training requirements.
Audits system assignment profiles, content, resources, and instructors regularly to ensure offerings and all available resources stay up-to-date.
Conducts rigorous quality assurance (QA) testing on all course items, resources, and assignment profiles prior to publishing to front-end users.
Partners with Talent Development leadership and content owners to build courses, curricula, and assignment profiles for onboarding, mandatory training, and professional development.
Generates, compiles, and analyzes learning data reports to monitor training compliance and support business analytics.
Provides front-line troubleshooting and technical resolution support to HQ and regional team members.
Coordinates general training logistics, calendar invites, and administrative preparation for live or virtual learning programs.
Performs other HR, Learning & Development, and administrative duties or ad-hoc projects as assigned to support broader team and organizational goals.
Facilitates hands-on training and upskilling for internal Learning Specialists on core SuccessFactors LMS functions to establish cross-coverage, build team capacity, and ensure continuous administrative support.