Company Overview
An established property management company is seeking an experienced Community Manager for a Tucson apartment community. The Community Manager reports to the Property Supervisor and serves as the primary connection between residents, team members, vendors, and the Property Management division. This position requires a professional, organized, and service-driven leader with property management experience who is committed to strong operations, resident satisfaction, financial performance, and continuous improvement.
Responsibilities
· Manage day-to-day property operations in accordance with company standards, policies, procedures, and Fair Housing requirements.
· Maintain strong curb appeal, property appearance, common areas, amenities, models, vacant apartments, and overall community presentation through regular property walks and follow-up.
· Supervise, support, and hold property personnel accountable for leasing, customer service, maintenance coordination, resident follow-up, and operational performance.
· Oversee leasing, marketing, renewal efforts, traffic follow-up, occupancy goals, and resident retention strategies.
· Monitor advertising, marketing sources, community listings, phone numbers, website information, and social media presence to ensure accuracy and consistency.
· Manage reputation management by monitoring online reviews, responding professionally to resident feedback, encouraging positive resident experiences, and identifying service trends that may impact the community's reputation.
· Collect rent, manage delinquency, follow up on balances, and ensure resident charges, credits, deposits, and move-out charges are processed accurately and timely.
· Support adherence to the annual budget through expense control, vendor oversight, invoice review, reporting, and operational accountability.
· Prepare and review reports related to occupancy, leasing, renewals, delinquency, maintenance, resident concerns, and financial performance.
· Maintain positive resident relations by responding to concerns promptly, communicating professionally, and following through to resolution.
· Coordinate with maintenance and outside vendors to ensure work orders, turns, inspections, repairs, preventative maintenance, and vendor projects are completed timely and to standard.
· Continue personal development by improving knowledge of property management operations, customer service, leadership, technology, and industry best practices.
Requirements
· Minimum of 2 years of property management experience required.
· Strong leasing, resident relations, organizational, and customer service skills.
· Ability to supervise team members, communicate expectations clearly, and follow up consistently.
· Knowledge of rent collection, renewals, maintenance coordination, reporting, and basic property bookkeeping.
· Experience with reputation management, online reviews, marketing platforms, and resident satisfaction is preferred.
· Bilingual English/Spanish is a plus.
· Must have reliable transportation and a valid driver's license.
· Must be able to pass a background check and drug test.
Schedule, Compensation & Benefits
Schedule · 8-hour shifts · Monday through Friday · Overtime as needed · Weekends as needed
Benefits may include
· Health, dental, vision, and life insurance · Paid time off · Employee discount · Leasing and renewal bonuses
Pay: $20.00 - $25.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Property management: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
