Scope and Responsibilities:
Essential duties include, but are not limited to the following:
Training Delivery:
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Deliver instructor-led training in classroom, lab, shop floor, and on-site customer environments.
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Provide hands-on instruction supporting the installation, operation, maintenance, and troubleshooting of machine tools.
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Teach technical content across beginner, intermediate, and advanced levels.
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Adapt instructional delivery methods to support varying levels of experience and learning styles.
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Ensure all training aligns with company safety, quality, and operational standards.
Curriculum Development:
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Assist in the design, development, maintenance, and continuous improvement of training materials including presentations, manuals, facilitator guides, participant materials, job aids, assessments, and hands-on lab activities.
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Capture technical knowledge from subject matter experts, experienced technicians, engineering, service, assembly, and applications teams and convert that knowledge into standardized training content.
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Assist in development and maintenance of troubleshooting guides, technical reference materials, video-based learning resources, standard work aids, and lessons-learned content that support consistent training delivery and field readiness.
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Provide continuous improvement in training programs to reflect new technologies, product enhancements, customer requirements, lessons learned, and industry best practices.
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Partner with engineering, service, assembly, applications, and other technical teams to ensure technical accuracy and practical application.
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Support development of structured learning paths, role-based competency expectations, and certification processes.
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Assist in the creation and maintenance of train-the-trainer materials and processes to support qualification and consistency of internal SME instructors.
Customer Training & Field Support:
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Deliver customized and on-site training at customer locations during installation, commissioning, and service visits.
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Train customers on machine operation, maintenance procedures, and troubleshooting techniques.
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Represent Fives professionally while reinforcing technical expertise and customer trust.
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Travel as required to support customer training and business needs.
Competency & Skills Development:
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Contribute to role-based competency matrices by providing input on technical skill requirements, training alignment, assessment criteria, and demonstrated learner performance.
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Support training needs analyses and skills-gap assessments by identifying observed technical competency gaps and readiness concerns.
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Partner with managers and SMEs to recommend targeted development plans based on assessment results, hands-on validation, business needs, and employee development priorities.
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Support competency validation through practical evaluations, observation, testing, and documentation of hands-on performance.
Assessment & Continuous Improvement:
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Evaluate trainee performance through observation, testing, and hands-on validation.
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Identify skill gaps and provide targeted coaching, mentoring and follow-up training.
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Collect feedback and implement improvements to training programs and materials.
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Track training effectiveness and outcomes.
Learning Management / Training Documentation Support:
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Support accurate training documentation by providing course materials, assessment results, completion information, certification inputs, and related records for entry into the appropriate training tracking or learning management system.
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Assist in maintaining training content, assignments, and documentation to support classroom, virtual, self-paced, and hands-on practical learning formats.
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Ensure training documentation and learning resources comply with internal, customer, safety, and quality requirements.
Knowledge Management & Technical Documentation:
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Partner with SMEs and experienced technicians to document tribal knowledge, lessons learned, standard work practices, troubleshooting methods, and technical best practices.
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Convert tribal knowledge into standardized learning materials, knowledge resources, troubleshooting databases, and practical job aids.
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Assist in maintaining knowledge libraries, standard work documentation, lessons-learned resources, and troubleshooting tools that support employee development, customer training, and field service readiness.
Technical Expertise & Support:
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Maintain current knowledge of machine tool systems, CNC controls, and related technologies.
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Assist in development of technical documentation, troubleshooting guides, and learning resources.
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Provide internal knowledge transfer and technical support when needed.
General Responsibilities:
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Proactively maintain a safe and healthy work environment.
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Adhere to company policies, procedures, and quality standards.
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Maintain training equipment, labs, and materials.
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Perform other duties as assigned.
Supervisory Responsibilities:
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This position does not have direct supervisory responsibilities but may provide technical guidance, coaching, and mentoring to employees and customers during training activities.
