Are You a Great Problem Solver?
Do you learn quickly, stay organized when there are a lot of moving pieces, and enjoy figuring out the best solution to a problem? Are you dependable, personable and someone others can count on to get things right?
Deserved Comfort House Cleaning, a local, woman-owned company serving the greater Columbia area for more than 40 years, is looking for an experienced Client Services & Scheduling Specialist to join our office.
This isn't just an administrative or phone-answering position. We're looking for someone who can think, prioritize, solve problems, communicate well and take ownership of important responsibilities.
What You'll Do
A primary responsibility of this position will eventually be scheduling our technicians and recurring clients. It's a little like solving a constantly changing puzzle—balancing client needs, technician availability, locations, timing and schedule changes to keep everything running smoothly.
You'll also:
- Talk with prospective clients, explain our services and answer questions
- Build relationships with our recurring clients by phone and email
- Handle schedule changes and client concerns professionally
- Maintain accurate information in our CRM and scheduling system
- Assist with general office responsibilities and special projects
- Follow problems through to resolution rather than waiting for someone else to handle them
Who We're Looking For
Extensive office and customer service experience is required. Scheduling or dispatch experience with a service company is a definite plus.
More importantly, we're looking for someone who:
- Learns new systems and concepts quickly
- Has strong reasoning and problem-solving skills
- Is exceptionally organized and detail-oriented
- Can manage multiple priorities without losing track of details
- Thinks ahead and notices when something doesn't make sense
- Communicates extremely well by phone, email and in person
- Is dependable, punctual and accountable
- Takes initiative and follows through without repeated reminders
- Has a positive, team-oriented attitude
- Has a stable work history and excellent professional references
Proficiency with Microsoft Office 365, including Outlook, Word and Excel, is required. You should also be comfortable learning CRM and scheduling software.
Why Deserved Comfort?
We're proud to be a local, woman-owned business that has served our community for more than 40 years and has earned numerous local awards and recognitions for excellence.
We offer:
- $19–$22/hour, based on experience
- Monday–Friday daytime schedule; NO nights or regular weekends
- Medical, dental and vision insurance options
- $250/month employer contribution toward employee medical coverage after eligibility
- Paid holidays and Paid Time Off
We're looking for someone who wants more than just a job—someone who takes pride in becoming excellent at what they do and being a person their coworkers and clients can depend on.
If you're sharp, experienced, dependable and enjoy solving problems, we'd like to hear from you.
To Apply
Please submit your resume and briefly answer this question:
Why do you believe your experience and abilities would make you especially good at a position that involves solving scheduling problems, communicating with clients and managing many changing priorities throughout the day?
We're much more interested in a thoughtful answer than a generic cover letter.
Deserved Comfort House Cleaning
Serving Columbia-area families for more than 40 years.
Pay: $19.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: In person
