JOB SUMMARY:
The Sr. Clinical Training & Education Manager is responsible for leading the execution of Implant Direct's training & education programs while managing the Training & Education team. This role translates the global education strategy into impactful educational experiences that support customer acquisition, clinician development, and customer loyalty. The Manager oversees educational planning, faculty engagement, program execution, and operational excellence while collaborating closely with Marketing, Product Management, Sales, and cross-functional teams. The ideal candidate is a strong people leader with excellent project management skills, commercial awareness, and a passion for delivering world-class clinical education.
PRIMARY DUTIES & RESPONSIBILITIES:
Clinical Education Program Development and Management
- Execute the global clinical education strategy established by the company.
- Work together with key experts, clinical advisors and sales to design and develop comprehensive clinical education programs, including hands-on courses, webinars, live surgeries, study clubs and regional education initiatives.
- Manage the executions of these programs, ensuring consistent, high-quality educational experiences across all programs.
- Manage the annual education calendar and ensure timely execution of all educational activities.
- Monitor program performance and implement continuous improvements based on participant feedback and business KPIs.
Team Leadership
- Lead, coach and develop the Training & Education team.
- Set priorities, allocate resources and manage team workload.
- Foster a collaborative, high-performing and customer-focused culture.
- Support professional development and performance management of team members.
Faculty & Key Opinion Leader Management
- Build and maintain strong relationships with Key Opinion Leaders and speakers.
- Identify and recruit new faculty members aligned with Implant Direct's educational vision.
- Manage speaker onboarding, agreements, evaluations and ongoing engagement.
- Ensure faculty deliver a consistent, high-quality educational experience.
Cross-Functional Collaboration
- Partner with Marketing to develop educational campaigns that drive program awareness and attendance.
- Collaborate with Product Management to ensure educational content reflects current product strategy and clinical evidence.
- Work closely with Sales teams to support customer acquisition and retention through education.
- Coordinate with Operations and Logistics to ensure seamless event execution.
Operational Excellence
- Manage education budgets and resources responsibly.
- Oversee planning and execution of educational events from concept through completion.
- Ensure compliance with company policies and applicable industry regulations.
- Drive process improvements using continuous improvement methodologies (EBS, Kaizen, Visual Management and PSP).
Performance & Analytics
- Define and monitor KPIs related to education programs.
- Analyze participant satisfaction, attendance, faculty performance and business impact.
- Provide regular reports and recommendations to the Head of Education.
- Use data to optimize program effectiveness and operational efficiency.
Clinical Education Program Marketing:
- Develop a clear and differentiated value proposition and associated content (videos, imagery) for Implant Direct education to enable our teams to articulate the value of our education offering to PGPs and DSOs.
- Work with the Marketing team to plan and execute targeted marketing campaigns to promote Implant Direct education programs utilizing various channels such as digital marketing, social platforms, and influencer marketing to attain 100% course attendance.
- Execute campaigns aimed at selling education courses to competitive super placer implantologists.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The “EEO is the Law” poster is available at: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf
