Key Responsibilities:
- Provide L1/L2 desktop support for laptops, desktops, and peripherals
- Install, configure, and troubleshoot Windows OS and applications
- Handle user account management (Active Directory, password resets, access issues)
- Troubleshoot hardware issues (RAM, HDD/SSD, printers, devices)
- Manage ticketing systems (ServiceNow, Remedy, etc.)
- Provide onsite and remote support to end users
- Perform system imaging, deployment, and software installation
- Basic troubleshooting of network issues (LAN/WAN, Wi-Fi, VPN)
- Assist with IP configuration, DNS, DHCP, and connectivity issues
- Support printers, scanners, and other peripherals
- Maintain IT asset inventory and documentation
Required Skills:
- Strong knowledge of Windows OS (10/11)
- Experience with Active Directory and user management
- Good understanding of hardware troubleshooting
- Basic knowledge of networking (TCP/IP, DNS, DHCP, VPN)
- Experience with ticketing tools
- Good communication and troubleshooting skills
Preferred Skills:
- Knowledge of Office 365 / Outlook support
- Experience with SCCM / Intune
- Basic understanding of network switches and routers
- IT certifications (CompTIA A+, Network+, etc.)
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Job Type: Full-time
Pay: $54,000.00 - $88,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Experience:
- field service support technician: 3 years (Required)
Work Location: On the road
