Regional Manager – Luxury Resale Operations
Company Description:
Arkollab is one of the fastest growing luxury resale companies in the United States, specializing in the purchase, authentication, and resale of luxury handbags, jewelry, apparel, watches, and accessories. We combine technology, live commerce, retail, and wholesale operations to create a seamless experience for buyers, sellers and stores needing authenticated luxury products.
Unlike traditional consignment businesses, Arkollab purchases inventory directly from clients, offering same day payouts and an elevated customer experience. Every item is authenticated through financially backed third-party authentication partners, providing confidence and peace of mind for our clients
Our business operates across multiple sales channels including retail storefronts, Shopify, Whatnot, TikTok Shop, eBay Live, and other live-selling platforms, making us one of the most innovative companies in luxury resale.
As we continue expanding into new cities through permanent retail locations and nationwide pop-ups, we’re looking for ambitious leaders who thrive in fast-paced environments and want to help build the future of luxury resale.
Regional Manager
Location: Houston, TX (Travel Required)
Employment Type: Full-Time
Role Overview
The Regional Manager is responsible for leading the daily operations and performance of Arkollab’s retail stores, live-selling teams, and activations. This role oversees our current locations in Texas and New York while supporting future market expansion through pop-ups and new store openings.
This is a hands-on leadership position that requires someone who can successfully operate in retail, live commerce, luxury buying, team management and event execution. You’ll work directly with the CEO and executive leadership to scale operations, improve profitability, and maintain exceptional customer experiences across every channel.
The ideal candidate is highly organized, sales-driven, adaptab and comfortable wearing multiple hats while leading teams through rapid growth.
Responsibilities
Operations & Leadership
* Oversee day-to-day operations across multiple retail locations and impose sales goals
* Lead, coach and develop store managers and retail teams across current locations and any expansion
* Ensure consistent execution of Arkollab’s operating procedures and brand standards
* Recruit, onboard and train new team members.
*Process Payrolls
* Build a high-performance culture focused on accountability and customer experience
Sales & Business Performance
* Own regional sales goals and profitability.
* Analyze KPIs, conversion rates, inventory turnover, average order value, and labor efficiency.
* Develop strategies to increase sales across retail, live selling and online channels.
* Monitor team performance and implement coaching plans to improve results
* Track commissions, productivity, and individual employee performance.
Live Selling & E-Commerce
* Oversee daily live-selling operations across Whatnot, TikTok Shop, eBay Live, and future live commerce platforms.
* Coach live sellers on presentation, customer engagement, conversion, and sales techniques.
* Coordinate inventory flow between retail stores and live-selling operations.
* Ensure sold inventory is processed accurately and efficiently.
* Collaborate with marketing to maximize product launches, themed shows, and promotional events.
Buy Counter Operations
* Ensure buying teams consistently provide outstanding customer experiences.
* Monitor quote accuracy, authentication procedures, and purchasing standards.
* Improve efficiency in intake, pricing, and inventory processing.
* Support high-value client relationships and escalated transactions.
Events & Expansion
* Travel on short notice for store launches, pop-ups, buying events, and company activations.
* Lead operational setup and execution of new markets.
* Assist with real estate walkthroughs, staffing plans, logistics, and local partnerships.
* Represent Arkollab professionally at industry events and community activations.
Inventory & Compliance
* Maintain inventory accuracy across retail and online channels.
* Ensure proper authentication procedures and documentation.
* Monitor shrinkage, loss prevention, and operational compliance.
* Maintain visual merchandising standards across all locations.
Executive Collaboration
* Work directly with the CEO and executive leadership on strategic initiatives.
* Assist in developing scalable operational systems.
* Identify opportunities to improve efficiency through automation and technology.
* Provide weekly reporting on KPIs, staffing, inventory, and regional performance.
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Qualifications
Required
* 1+ year of leadership experience in retail, luxury resale, e-commerce, or multi-unit operations.
* Proven experience leading and developing high-performing teams.
* Strong understanding of sales metrics, KPIs, merchandising, and inventory management.
* Excellent communication and leadership skills
* Strong analytical and problem-solving abilities
* Ability to thrive in a fast-paced, startup environment
* Willingness to travel frequently, including last-minute travel for company initiatives
* Comfortable using modern business software and operational tools
* Valid driver’s license and reliable transportation.
Preferred
* Experience with luxury fashion or designer brands.
* Experience with Whatnot, TikTok Shop, Shopify, eBay, or live-commerce platforms.
* Experience managing retail stores and e-commerce simultaneously.
* Experience opening new stores or launching pop-up locations
* Knowledge of authentication processes for luxury goods
* Bachelor’s degree in Business, Retail Management, Fashion Merchandising, or equivalent professional experience.
Bonus Qualifications
* Experience using AI tools such as ChatGPT, Claude, Gemini, or other productivity platforms to improve operations, reporting, training materials, SOPs, and workflow automation
* Experience implementing AI or automation into retail or e-commerce operations.
* Background in social media content creation or live selling.
* Experience with CRM platforms, inventory management systems, Shopify, or ERP software.
* Passion for luxury fashion, entrepreneurship, technology, and sustainable commerce.
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Why Join Arkollab?
* Work directly alongside the founders of one of the fastest-growing luxury resale companies
* Be part of an ambitious expansion into new cities across the United States.
* Gain experience in luxury retail, live commerce, e-commerce, and startup growth.
* Opportunity for rapid career advancement as the company scales
* Travel to exciting pop-ups and brand activations nationwide
* Help shape the future of one of the most innovative companies in the luxury resale industry
Pay: $35,000.00 - $43,000.00 per year
Work Location: In person
