Job Summary
We are seeking a dedicated and detail-oriented Customer Service Representative to join our team. This role involves providing exceptional phone and in-person support to our clients, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong oral and written communication skills, be proficient in various office software, and have a background in medical or legal reception, or customer service.
Duties
- Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
- Manage appointment scheduling and calendar management to optimize client visits.
- Maintain accurate records of customer interactions and transactions using computer systems.
- Assist with administrative tasks such as data entry, proofreading documents, and managing office supplies.
- Utilize QuickBooks for billing inquiries and financial record keeping as needed.
- Provide bilingual support to enhance communication with diverse clientele (if applicable).
- Collaborate with team members to improve customer service processes and enhance client satisfaction.
Requirements
- Previous experience as a medical or legal receptionist or in a similar customer service role is preferred.
- Strong computer literacy with proficiency in Microsoft Office Suite and Customer Relationship Management programs.
- Excellent time management skills with the ability to prioritize tasks effectively.
- Ability to type a minimum of 30 WPM accurately and efficiently while managing multiple tasks simultaneously.
- Bilingual capabilities are a plus, enhancing communication with a wider range of customers.
- Strong attention to detail with proofreading skills to ensure accuracy in documentation.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
Join us in delivering outstanding service while contributing to a positive work environment!
Job Type: Part-time
Pay: $19.79 - $20.76 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Application Question(s):
- Are you able to work ONLY part-time, 4 hours per day, Monday through Friday, yet have the flexibility to work an occasional full day with a week's notice?
- Based on your work/life balance are you a decidedly part-time worker, which is not seeking full-time employment?
Experience:
- Customer support: 1 year (Required)
- Phone etiquette: 1 year (Required)
Ability to Commute:
- Schaumburg, IL 60173 (Required)
Work Location: In person
