In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Knowledge or experience working with diverse cultural communities
- Awareness of diverse communities and regional demographics
- Ability to communicate respectfully and with sensitivity
Critical Job Competencies
Communication (oral, written, organizational, non-verbal): Makes clear and convincing oral presentations to individuals or groups; facilitates open exchange of ideas/opinions; selects and uses appropriate communication approach; actively listens; effectively uses e-mail; avoids mixed messages - the body language says one thing, the words another; applies business-writing principles to all written communications.
Ethics/Integrity: Creates culture of trusting relationships. Demonstrates trust and principled leadership; promotes organizational vision and values through ethical leadership principles; tells it straight - open and honest even about the bad news; admits mistakes - not an admission of weakness but as having integrity and being trustworthy; walks the talk - walking example of the vision and values of the organization through own authenticity.
Technical Credibility: Understands and appropriately applies procedures, requirements, policies, and regulations related to specialized expertise; integrates technology into the work to improve program effectiveness; possesses up-to-date knowledge in the profession and industry and access other expert resources when appropriate; translates concepts and ideas into strategies and action steps.
Customer Service Orientation: Balances interests of a variety of clients, internal and external; readily adjusts priorities in response to changing client needs; puts in place systems and processes to ensure clients receive high quality information, that their feedback is acted upon, and that their complaints are handled effectively; develops trust and credibility with the client.
Teamwork: Facilitate and maintain cooperative working relationships; work toward accomplishment of group goals; value and encourage the input and expertise of others; foster commitment, team spirit, pride, and trust.
Partnering/Networking: Develop networks and build alliances; participate in cross-functional activities to achieve organizational objectives; keep administrative branches informed of program priorities, needs and issues to affect responsive service.
Flexibility/Adaptability: Readily integrate midstream changes into work processes and outputs; demonstrate openness to new organizational structures, procedures, and technology; shift gears comfortably.
Problem Solving: Persevere in the face of obstacles such as diminishing financial resources; There is more than one way to get to the destination; Anticipate problems and encourage a culture of proactive prob1em solving; Ensure comprehensive evaluation of the costs and benefits of all options in determining the preferred solution.
