Overview
Join our dynamic team as a Grocery Store Customer Service Manager and lead the charge in delivering exceptional shopping experiences! In this energetic role, you will oversee daily store operations, manage a dedicated sales team, and ensure that every customer leaves satisfied. Your leadership will drive sales growth, maintain inventory accuracy, and foster a positive environment where both employees and customers thrive. If you’re passionate about retail management, possess strong communication skills, and thrive in fast-paced settings, this is the perfect opportunity to make a meaningful impact!
Duties
- Lead and supervise retail sales teams to achieve sales targets while maintaining high standards of customer service and operational excellence
- Manage inventory control, stock replenishment, and merchandising to ensure product availability and attractive displays
- Oversee POS (Point of Sale) systems for accurate cash handling, pricing, and sales transactions
- Conduct employee orientation, training & development sessions to enhance team skills and performance
- Recruit, interview, and onboard new staff members to build a motivated and skilled workforce
- Handle scheduling, shift management, and payroll processing to ensure smooth daily operations
- Maintain organizational records including bookkeeping, budgeting, and inventory management reports
- Utilize negotiation skills for vendor purchasing and pricing negotiations to optimize store profitability
Qualifications
- Proven management experience within the retail industry, particularly in sales team supervision and store operations management
- Strong knowledge of retail math including pricing strategies, sales analysis, and inventory control
- Demonstrated experience with POS systems, cashiering, and operational management tools
- Excellent communication skills with the ability to lead teams effectively through managerial communication techniques
- Bilingual or multilingual abilities are a plus for serving diverse customer bases
- Experience in recruiting, interviewing, training staff, and supervising employees is highly desirable
- Basic math skills for cash handling, bookkeeping, and budgeting tasks are essential
- Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced environment
Join us to lead with energy! Bring your expertise in retail management and customer service to create a welcoming shopping environment while driving store success. We’re committed to supporting your growth through ongoing training & development opportunities—empowering you to excel as a leader in the retail industry!
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Work Location: In person
