Technical Support Specialist III
This is a contract opportunity.
This is an onsite opportunity in the PNW (Seattle, Redmond, and Bellevue)
About this Position
Step into a hands-on technical support role where you will be the go-to resource helping users stay connected and productive. You will troubleshoot, problem-solve, and keep systems running smoothly in a fast-paced, high-impact environment. If you enjoy variety in your day and love solving problems, this role is for you.
Job Responsibilities
- Provide in-person and remote technical support to users for hardware, software, and AI tool-related issues
- Troubleshoot and resolve complex technical issues including operating systems, connectivity, and configuration for macOS and Windows devices
- Install software, perform hardware testing, and monitor system functioning to identify and correct errors
- Maintain accurate records of data communication transactions, issues, and remedial actions taken
- Read technical manuals, run diagnostics, and confer with users to investigate and resolve problems
Skills/Requirements
- 5+ years of hands-on IT support experience with strong troubleshooting skills
- Experience supporting and troubleshooting AI tools and systems
- Strong customer service skills with the ability to deliver excellent in-person support
- Proficient in Linux (required for Washington-based candidates)
- Ability to work independently, manage time effectively, and handle a varied workload
Additional Information:
- Fully onsite role — must be local or able to commute
- Contract opportunity with a globally recognized technology organization
- Linux proficiency is required for this location
Pay Range: $35.00 – $40.00/hour
Pay: $35.00 - $40.00 per hour
Experience:
- macOS: 3 years (Required)
- Linux: 2 years (Required)
- IT support: 5 years (Preferred)
Work Location: In person
