Purpose of Role:
To handle all client-facing sales communication. Including reservations, room blocks, inquiries, tours, CRM updates and online listing management. Support venue operations once an event is boked. This role is to bridge sales and operations.
Core Responsibilities:
Inquiry Management & Lead Support
-Respond to new inquires within 12 - 24 hours.
-Qualify leads and enter all details into the CRM.
-Maintain and update communication templates.
-Assist Director with monthly sales data and reporting.
Tour Hosting & Venue Representation
-Host all venue tours when the Director is unavailable
-Prepare the property for each tour
-Communicate venue policies, capacities, rental inclusions and upgrade options.
-Log post tour notes promptly in CRM.
Third Party Listing Platform Management
-Manage and update WeddingWire, The Knot, Google Business, and venue website submissions.
-Update photos, FAQs, pricing, and venue descriptions as needed.
-Monitor analytics and performance trends.
-Report notable patterns to the Director.
Sales System & CRM Support
-Maintain accurate CRM tracking for all leads
-Log inquiry sources and movement through the pipeline.
-Assist with proposals, follow-up emails, or preliminary paperwork.
Transition to Operations
-Send welcome email and outline next steps
-Add event to internal calendars and systems.
-Work directly with operations team for coordination.
-Create the floor plan for the client in Tripleseat.
-Assist on event day
-Gather key details: Guest count, overall vision, timeline preferences.
Reservations & Room Blocks
-Answer incoming calls for guests booking reservations to the properties
-Input room blocks and be the point of contact for the client
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
