Job description
Dramatically set on the shores of Seneca Lake in the heart of Finger Lakes Wine Country, the Watkins Glen Harbor Hotel is an award-winning, AAA Four Diamond property. Located in the village of Watkins Glen, our hotel offers the perfect vantage point from which to explore wine trails, craft breweries, distilleries, historic attractions, water-sports, outdoor adventure, and more!
JOB OVERVIEW
Maintains hotel premises in a clean and orderly manner; assisting both the Housekeeping and Hotel Front Office with delivery of guest special requests, supplies and/or linens.
REPORTS TO: Executive Housekeeper and Assistant Executive Housekeeper
ESSENTIAL JOB FUNCTIONS
Include the following; however, other duties may be assigned.
1.
Stock linen closets and guestrooms with amenities and supplies for Room Attendants; assist supervisors with heavy items delivered from vendors.
2.
Responds to guest requests such as delivery of housekeeping supplies in a timely and efficient manner. Greeting and acknowledging guest in a courteous and friendly manner.
3.
Re-arrange and moves furniture as requested and prepares sample rooms for Sales tours.
4.
Collects soiled linens for laundering and transports as needed to the laundry room.
5.
Participates in Housekeeping programs such as mattress rotation, duvet maintenance, deep cleaning and quarterly inspections.
6.
Cleans rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas; sweeping, waxing, and polishing floors as requested.
7.
Washes walls, ceiling, woodwork windows, door panels, and sills and immediately reports any emergencies, injuries, missing articles, damages, mechanical problems, and safety hazards.
8.
Empties wastebaskets, ashtrays, cleans, and removes debris from the driveway and parking lot, transports trash and waste to disposal receptacles.
9.
Delivers television sets, ironing boards, cribs, and rollaway beds to guestrooms upon request.
10.
Respond to guest requests, concerns, and problems to ensure guest satisfaction and impress guests with quality and timely service in a friendly and efficient manner
11.
Perform duties of Lobby Attendant, Turndown Attendant, or Laundry Attendant as assigned.
12.
Practices safe work habits, wear protective safety equipment, follow standard operating procedures and OSHA Guidelines.
13.
Promptly turns into housekeeping management and all articles left in guestrooms after checkout for entry into lost and found.
14.
Comply with attendance rules and be available to work on a regular basis in uniform with nametag. Be well versed and informed regarding hotel facilities and services to assist guests as appropriate.
REQUIRED SKILLS AND ABILITIES
Good communications skills; self-starting personality with an even disposition; maintain a professional appearance and manner at all times; can communicate well with guests. Must be willing to “pitch-in” and help co- workers with their job duties and be a team player; knowledge of chemical cleaning agents and operation of various cleaning equipment; ability to push and/or pull equipment weighing up to 100 lbs; ability to scrub and scour surfaces, extending arms overhead to perform cleaning tasks, and work in confined space; stoop, squat, and stretch on a regular basis; attention to detail with good organizational and efficient time management skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PERFORMANCE STANDARDS
Customer Satisfaction
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with every staff member. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.
Work Habits
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security
The safety and security of our guests and associates is of utmost importance. Every associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended
to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
Job Types: Full-time, Part-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Education:
- High school or equivalent (Preferred)
Experience:
- Cleaning: 1 year (Preferred)
Work Location: In person
