Job Summary
Join our vibrant hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations. In this pivotal role, you will oversee the night shift, balancing guest services with administrative duties to maintain the highest standards of hospitality. Your proactive attitude and multilingual skills will help create a welcoming environment for diverse guests, ensuring their needs are met with professionalism and warmth. This position offers an exciting opportunity to be the backbone of our hotel’s overnight success, combining guest relations, administrative accuracy, and emergency preparedness.
Duties
- Greet and assist guests during late-night hours with a friendly and professional demeanor, ensuring a positive guest experience.
- Conduct nightly audits of guest accounts, reservations, and billing using hotel management systems such as OPERA to ensure accuracy and completeness.
- Handle all front desk operations including check-ins, check-outs, and answering multi-line phone systems with courteous phone etiquette.
- Maintain security by monitoring CCTV surveillance, performing safety checks, and adhering to hotel emergency procedures.
- Prepare detailed shift reports, incident logs, and financial summaries to ensure smooth handovers and accurate record-keeping.
- Respond promptly to guest inquiries or issues related to room service, amenities, or hotel facilities with a focus on guest satisfaction.
- Collaborate with housekeeping and maintenance teams to address any overnight room or facility concerns efficiently.
Requirements
- Proven experience in hospitality management or hotel operations, particularly in night audit or front desk roles.
- Strong knowledge of hotel management software such as OPERA; resort experience is a plus.
- Excellent customer service skills with the ability to communicate effectively in multiple languages; bilingual abilities are highly desirable.
- Familiarity with hotel emergency procedures and guest relations best practices to ensure safety and satisfaction.
- Exceptional phone etiquette skills and experience managing multi-line phone systems in a fast-paced environment.
- Ability to work independently during overnight hours while maintaining high attention to detail and accuracy.
- Previous experience working in a resort or luxury hotel setting is preferred.
Join us as a Hotel Night Auditor and be part of an energetic team dedicated to delivering exceptional guest experiences around the clock!
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
