Farouk Systems is a global leader in the professional beauty industry, renowned for its high-quality hair care products and innovative technologies. We are currently undertaking a significant and exciting initiative to upgrade our core SAP ECC 6.0 environment to SAP S/4HANA Public Cloud, thereby seamlessly integrating with our B2B and B2C customers.
Position Summary:
We are seeking a motivated and detail-oriented entry-level Computer Support / IT Security Analyst to join our IT team. This role will provide first-line technical support while assisting in maintaining and securing the organization’s IT systems, networks, and data. The ideal candidate will have a foundational understanding of IT systems, strong problem-solving skills, and an interest in cybersecurity best practices.
Key Responsibilities:
Computer Support (Help Desk / End-User Support)
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Provide Level 1 technical support for desktops, laptops, mobile devices, and business applications
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Respond to service desk tickets and troubleshoot hardware, software, and network issues
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Install, configure, and maintain operating systems, applications, and peripherals
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Assist users with password resets, system access, and account management (Active Directory)
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Document issues, resolutions, and processes in the ticketing system
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Support onboarding and offboarding activities (device setup, account provisioning)
IT Security Support
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Assist in monitoring security tools such as antivirus, endpoint protection, and SIEM systems
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Support vulnerability scanning and patch management activities
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Help enforce security policies, standards, and procedures
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Identify and report potential security incidents or suspicious activity
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Participate in user access reviews and identity/access management processes
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Assist with basic compliance efforts (e.g., audit support, documentation, evidence gathering)
System & Network Support
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Support basic network troubleshooting (connectivity, VPN, Wi-Fi)
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Assist with system updates, backups, and routine maintenance tasks
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Monitor system performance and escalate issues as needed
Required Skills and Qualifications:
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Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent combination of education and hands-on experience)
Technical Skills:
Basic knowledge of:
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Windows operating systems and Microsoft 365
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Networking fundamentals (TCP/IP, DNS, DHCP)
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Active Directory / user account management
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Endpoint security concepts (antivirus, firewalls, patching)
Familiarity with:
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Ticketing systems (e.g., ServiceNow, Jira)
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Remote support tools
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Basic scripting (PowerShell or similar) is a plus
Soft Skills:
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Strong problem-solving and analytical skills
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Excellent communication and customer service orientation
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Ability to prioritize tasks and manage multiple requests
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Attention to detail and commitment to security best practices
Preferred Qualifications:
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Internship or hands-on experience in IT support or cybersecurity
Industry certifications such as:
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CompTIA A+
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CompTIA Security+
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Network+
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Exposure to cloud platforms (Microsoft Azure, AWS)
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Awareness of cybersecurity frameworks (NIST, ISO 27001)
Working Conditions:
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Office environment
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May require occasional after-hours support or on-call rotation
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Interaction with cross-functional teams and end users across the organization
