Navajo Preference Employment Act : In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference. Overview:
POSITION SUMMARY
The primary purpose of the patient access specialist is to schedule and register patients by accurately collecting and analyzing all patients’ demographic, third party coverage (i.e., insurance), and clinical data elements. Incumbent interviews patients and assists them in completing required forms to process medical, dental and pharmacy billing claims. Incumbent is responsible for data integrity to further expedite third party reimbursement and optimize customer satisfaction. This position requires the ability to work under conditions of frequent interruptions and willingness to work flexible schedule. Incumbent also initiates and carries out a variety of clerical duties such as scheduling, changing and cancelling patient appointments, building of provider schedules, following the Emergency Medical Treatment and Active Labor Act (EMTALA) guidelines to transfer patients, works closely with ED clinical team to work to disposition patients, and provide privacy when working with patient information.
Qualifications:
NECESSARY QUALIFICATIONS
Education:
High School diploma or GED
Experience:
Patient Access Specialist II:
- Must have two (2) years of experience working in a fast-paced office environment with experience working with Stockell or similar patient financial services software.
Certification:
Must have and maintain current BLS certification by the American Heart Association (AHA), if none, obtain within 3 months from date of hire.
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas:
-
Must have excellent customer service skills, personal and telephone communication skills
-
Ability to manage multiple priorities and deadlines.
- Proficient knowledge and ability to use computer software
-
Demonstrate through work history the ability to complete special projects; the ability to meet departmental deadlines, analyze, research and troubleshoot. Demonstrates the ability to solve problems following chain of command
-
Experience with special projects to meet department demands, must work independently, analyze, research, troubleshoot and resolve issues
-
Positive communication and working relationships with others
-
Possession of high ethical standards and no history of complaints
-
Reliable and dependable; reports to work as scheduled without excessive absences
-
Ability to handle sensitive and confidential information
-
Must be proficient with typing and accurate spelling and grammar
-
Ability to work independently with minimal to no supervision
-
Ability to work under conditions of frequent interruptions and availability to work a flexible schedule
-
Possesses and employs an ability to communicate with patients and families during time of emotional and physical stress.
-
Responds positively to supervision to enhance and improve work performance outcomes.
-
Complete Patient Sitter Competency Training (upon hire)
-
Completion of and, above-satisfactory scores on all job interviews, demonstrating to the satisfaction of the interviewees and TCRHCC that the applicant can perform the essential functions of the job
-
Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job
-
Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job
-
Submission of all required employment-related documents, applications, resumes, references, and other required information free of false, misleading, or incomplete information, as determined by TCRHCC.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to individuals with disabilities to perform the essential functions.
Physical:
Work is mostly sedentary, with some walking, standing and bending while interviewing patients and preparing the appropriate paperwork for treatment of a patient or initiating a chart. May lift to 25 lbs in the work area.
Mental:
Must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such – information and be able to ascertain that it is accurate as possible. Consequences of obtaining inaccurate information may delay necessary medical treatment, delay billing process and cause unnecessary frustration and problems.
Responsibilities:
ESSENTIAL FUNCTIONS:
-
Responsible for assisting nursing staff to create, maintain and provide a safe environment.
-
Reviews, updates and maintains all patient data in multiple patient accounting, registration and scheduling systems by initiating the completion of forms required for billing and admissions.
-
Interviews patients to obtain pertinent registration information, assures document scanning, retrieving and editing, and patient identification to determine patient’s insurance coverage, limitations and communicates to patient any co-pays or deductibles for collection.
-
Identifies patient’s potential financial liability for a specific service and identified patients at risk for inability to meet financial liability; Makes referral to an appropriate agency or department. Provides an overview of options available to patients/families by assessing patient understanding of registration process to determine appropriate response to patient’s questions and applications and communicates appropriate information needed to complete patient’s eligibility process.
-
Assists patients in completing and updating forms required for medical records, third party insurer and the facility.
-
When assigned, performs all activities of an admitting office (i.e. admitting, discharge, transfer, pre-admissions, pre-verification, etc.) for all patient types; responsible for Admissions Discharge Transfer (ADT) data integrity for admissions, referrals, including Emergency Department (ED) admission to the units (i.e. Intensive Care Unit, Pediatric Care Unit, Adult Care Unit and Obstetrics), and notifies all appropriate department of transfer arrangements.
-
Identifies and pre-authorizes patients whose health benefits are subject to prior approval to determine the extent of health care for both inpatient and outpatient care.
-
Collaborates with various departments to expedite patient services and improve patient satisfaction.
-
Incumbent will serve patients and visitors by welcoming and greeting them in person and or telephone; answering or referring inquiries; directing patients, visitors.
-
Intake and coordinate motor vehicle accidents/worker’s compensation claims visits that are encountered during shift to appropriate personnel.
-
Follow all guidelines in regards to patient identification and income screening for the non-eligible Medicaid patients according to provided technical training information.
-
Work with software systems for clinical, medical, dental, pharmacy and other healthcare office systems.
-
Assures required requisitions for various departments are completed and routed as appropriate. Insures unit is stocked with appropriate forms and supplies. Retrieves and prints laboratory reports, health summaries, medication lists and other patient records as indicated.
-
Responsible for electronic health records data entry pertinent to patient service role.
-
Maintains patient privacy according to the Health Insurance Portability and Accountability Act (HIPAA).
-
Ensure proper PPE is worn at all times while on duty including but not limited to, face mask, gloves, gown, isolation gown, NIOSH-approved N95 filtering facepiece respirator or higher, if available), and eye or face shield.
- Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. (see CDC website for most current updates)
-
Complete task training for all routine cleaning and decontamination processes for all surfaces contaminated by a communicable disease to ensure a high level of patient, visitor, employee, and external customer satisfaction.
- Perform other duties as assigned.
