RUN THE FIELD. BUILD THE TEAM.
Kingsley Water Damage & Fire Cleanup is hiring an experienced Mitigation Manager to run our field operations in West Columbia, SC. This is mitigation only. No reconstruction. Water, fire, and mold.
You own the field: the crews, the warehouse, the fleet, and the standard. You hire, you train, and when it comes to it, you let people go. Most of all, you develop technicians into Client Managers. That is the engine of this company, and it is the part of this job that matters most.
We are looking for a people person with a trainer's mentality who is genuinely skilled at water, fire, and mold. If you would rather coach a new tech through his first drying setup than sit in an office, we should talk.
WHAT YOU WILL OWN - FIELD OPERATIONS
- Lead all water, fire, and mold mitigation operations to Kingsley standards for quality, safety, documentation, and profitability
- Ensure proper scoping, job setup, and execution on every job
- Verify job documentation accuracy, including moisture logs, photos, and job notes, and approve for billing
- Monitor drying performance and cycle times, and correct anomalies
- Enforce PPE use, safety culture, and professional jobsite conduct
WHAT YOU WILL OWN - PEOPLE (THE CORE OF THIS ROLE)
- Hire, onboard, and train new technicians
- Train, mentor, and develop Lead Technicians and Client Managers
- Handle performance management and separations when required
- Build a bench of talent so the company can keep growing
WHAT YOU WILL OWN - WAREHOUSE, FLEET, AND EQUIPMENT
- Manage the warehouse: organization, inventory, and equipment readiness at 100%
- Manage the mitigation fleet, including vehicle maintenance schedules and roadworthiness
- Ensure trucks and equipment are staged and deploy-ready at all times
WHAT YOU WILL OWN - LEADERSHIP AND REPORTING
- Report weekly mitigation metrics to leadership: jobs completed, gross margin percentage, drying days, documentation compliance
- Own mitigation goals and measurables aligned to the company plan
- Coordinate with the Estimator and Coordinator on intake, estimating, and supplements
- Participate in the after-hours emergency services phone rotation during assigned weeks
- Stay storm-ready through hurricane season and deploy for large-loss events
HOW YOU WILL BE MEASURED
- Primary measurable: gross margin percentage on mitigation jobs
- Jobs completed on time and within scope
- Documentation completion at 95% or higher
- Average drying cycle
- Safety compliance at 100%
- Fleet and equipment readiness at 100%
WHAT YOU NEED
- Restoration management experience. You have run mitigation crews and jobs before
- Strong hands-on skill in water, fire, and mold mitigation
- Demonstrated ability to train and develop people, not just direct them
- Working knowledge of IICRC S500 and S520 standards
- Experience managing equipment, vehicles, and warehouse operations
- Valid driver's license and clean driving record
- Ability to pass a background check and drug screening
- Willingness to participate in the after-hours emergency response rotation
- Physically able to be on job sites: lift 50+ lbs, access crawlspaces and attics, wear PPE
PREFERRED, NOT REQUIRED
- Xactimate experience is a plus, not a requirement
- IICRC certifications: WRT, ASD, AMRT, FSRT
- Experience with Encircle, Monday.com, or similar documentation platforms
- Experience with EOS or another structured business operating system
WHAT THIS JOB IS NOT
- This is not a reconstruction role. We do mitigation. If your background is rebuild and remodel, this is not the seat.
- This is not a desk job. You will be in the field and in the warehouse.
PAY AND BENEFITS
- $60,000 to $80,000 per year, based on restoration management experience and bonuses
- Weekly pay, every Friday
- 401(k) with 6% company match, no vesting period
- Paid time off
- Virtual healthcare
- Company-paid training and IICRC certification
- Company vehicle for work use
- Performance-based bonuses through our emergency services and customer satisfaction programs
- All safety equipment provided
OUR CORE VALUES
Customer Focused. Accountability and Integrity. Excellence Through Continued Improvement. Proactive and Positive Attitude.
ABOUT KINGSLEY
Family-owned, IICRC-certified, BBB A+ rated, and growing across South Carolina, including Columbia, Lexington, West Columbia, Florence, Myrtle Beach, and 80+ communities statewide. We hold our technicians to the highest industry standard and reward the people who make that possible. Veterans strongly encouraged to apply.
If you are ready to own the field and build the next generation of Kingsley leaders, apply today.
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) 6% Match
- Opportunities for advancement
- Paid time off
- Paid training
- Professional development assistance
Application Question(s):
- Do you have hands-on mitigation experience in all three of water, fire, and mold? Please describe briefly.
- Have you been directly responsible for hiring, training, and developing field technicians? Tell us how many people you have trained.
- This role is mitigation only, with no reconstruction. Is your management background in mitigation rather than rebuild and remodel?
Experience:
- restoration management: 2 years (Preferred)
Work Location: In person
