Employment Type: Full-Time
Location: Houston, TX, 77049
We are seeking a results-oriented Account Manager – Domestic Sales to develop and manage customer relationships within the local market. The role will focus on generating new business, expanding existing customer accounts, achieving sales and profitability targets, and ensuring excellent customer service throughout the sales and order fulfillment process.
The successful candidate will be proactive, commercially focused, and capable of developing strong relationships with customers while identifying opportunities to grow revenue and market share.
- Develop and execute sales activities within assigned territories, customer segments, or product categories.
- Identify, approach, and acquire new customers and business opportunities.
- Manage and grow existing customer accounts through regular engagement and relationship building.
- Achieve assigned monthly, quarterly, and annual sales, volume, and profitability targets.
- Generate customer enquiries, prepare quotations, and follow up actively to convert opportunities into orders.
- Negotiate pricing, payment terms, quantities, delivery schedules, and other commercial terms within approved guidelines.
- Identify cross-selling and upselling opportunities across the company's product portfolio.
- Develop a strong sales pipeline to support sustainable business growth.
- Serve as the primary point of contact for assigned customers and key accounts.
- Understand customers' businesses, purchasing patterns, product requirements, and future needs.
- Conduct regular customer visits, meetings, presentations, and account reviews.
- Develop account-specific growth plans for strategic customers.
- Build long-term customer relationships and improve retention and share of wallet.
- Address customer concerns and coordinate internally to ensure timely resolution.
- Coordinate customer orders with production, planning, logistics, finance, quality, and other relevant departments.
- Monitor order status and ensure customers receive accurate information regarding production and delivery schedules.
- Proactively address potential delays or service issues.
- Ensure agreed pricing, payment terms, product specifications, and delivery requirements are accurately communicated internally.
- Maintain accurate customer, quotation, order, and opportunity information in CRM/ERP systems.
- Monitor domestic market trends, customer demand, competitor activities, and pricing.
- Identify new market segments, applications, customers, and geographic opportunities.
- Provide management with regular market intelligence and competitor updates.
- Support product launches, promotional activities, exhibitions, and customer engagement programs.
- Provide customer feedback to internal teams to support product and service improvements.
- Monitor customer credit limits and payment terms.
- Follow up on outstanding invoices and ensure timely collection of receivables.
- Coordinate with finance to resolve payment discrepancies and overdue accounts.
- Monitor account profitability and ensure sales are aligned with approved margin requirements.
- Prepare regular sales forecasts and reports covering performance, pipeline, collections, and key account activities.
- Domestic sales revenue and volume
- Gross margin / profitability
- New customer acquisition
- Existing account growth
- Customer retention
- Sales pipeline conversion
- Forecast accuracy
- Customer visit/activity levels
- On-time order fulfillment
- Receivables and collection performance
- Bachelor's degree in Business Administration, Marketing, Commerce, Engineering, or a related field.
- 3–7 years of experience in domestic B2B sales, business development, or key account management.
- Proven track record of meeting or exceeding sales targets.
- Strong experience in customer acquisition and account development.
- Good understanding of pricing, margins, credit terms, and commercial negotiations.
- Proficiency in Microsoft Office and experience using CRM/ERP systems.
- Willingness to travel regularly within the assigned market or territory.
- B2B sales and business development
- Key account management
- Customer acquisition
- Negotiation and closing skills
- Commercial and financial awareness
- Relationship building
- Market and competitor analysis
- Sales forecasting and pipeline management
- Strong communication and presentation skills
- Problem-solving and execution
- Target-driven and self-motivated
