Client Care Advisor – Senior Home Care
Home Instead® | Wilmington/Newark, DE
Full-Time
Build Relationships. Solve Problems. Make a Difference.
Are you an organized, relationship-focused professional who enjoys working with people, solving problems, and making a meaningful difference?
Home Instead Wilmington/Newark is seeking a compassionate, motivated Client Care Advisor to join our team. This is a highly relational role for someone who combines excellent people skills with strong organization, good judgment, and a commitment to exceptional service.
You'll serve as a trusted point of contact for older adults and their families, helping them navigate care needs and ensuring they receive personalized, high-quality support at home.
Experience in home care, healthcare, social work, senior services, or care coordination is a plus, but we're also interested in accomplished professionals from other fields who bring strong client-service, relationship-management, and problem-solving experience.
What You'll Do
- Build strong, ongoing relationships with clients and their families
- Conduct in-home Care Consultations and ongoing client assessments
- Develop and update personalized Plans of Care as client needs change
- Oversee client services with a focus on quality, satisfaction, and retention
- Work closely with Care Professionals and our office team to coordinate successful care
- Identify changing client needs and recommend additional services or support when appropriate
- Resolve concerns with empathy, professionalism, and good judgment
- Maintain accurate client documentation and uphold quality standards
- Travel locally to client homes and senior living communities during the workday
What We're Looking For
- Exceptional communication and relationship-building skills
- Strong organization and the ability to manage multiple, changing priorities
- A compassionate, service-oriented approach
- Confidence communicating with clients and families, including during sensitive or challenging situations
- A proactive problem-solver who takes ownership and follows through
- Comfort with technology and electronic record-keeping systems
- Ability to work independently while collaborating effectively with a team
- Professional experience in a relationship-focused, client-service environment; home care, healthcare, social work, senior services, or care coordination experience is a plus
- Valid driver's license and reliable transportation
Why Home Instead?
For more than three decades, the Home Instead® network has helped older adults live safely and comfortably wherever they call home.
At Home Instead Wilmington/Newark, you'll join a supportive team where relationships matter and your work has a direct impact on clients, families, and the Care Professionals who serve them.
What We Offer:
- Competitive salary based on experience
- Plus performance-based incentives and bonuses
- Paid vacation
- Ongoing professional and personal development
- Primarily Monday–Friday schedule
- Supportive, team-focused work environment
- The opportunity to do meaningful work with older adults and their families
Make a Difference Every Day
If you're a strong relationship-builder who enjoys helping people, solving
