Job Overview
We are seeking a dedicated and compassionate Patient Service Coordinator to join our healthcare team. In this vital role, you will serve as the first point of contact for patients, providing exceptional customer service while managing administrative tasks that keep our practice running smoothly. Your energetic approach and attention to detail will ensure patients feel welcomed, informed, and cared for throughout their visit. This position offers an exciting opportunity to make a positive impact on patient experiences while supporting the daily operations of our medical or dental office.
Responsibilities
- Greet patients warmly and assist them with check-in and check-out procedures, ensuring a friendly and professional atmosphere
- Schedule appointments efficiently, confirm upcoming visits, and manage appointment calendars using medical administrative support tools
- Collect and verify patient information, including insurance details, medical history, and personal data, maintaining accuracy and confidentiality
- Answer phone calls promptly, address patient inquiries, and direct calls to appropriate team members with clarity and professionalism
- Prepare and organize patient records, update medical files, and ensure all documentation complies with privacy regulations
- Coordinate with healthcare providers to facilitate smooth patient flow and timely communication of test results or follow-up instructions
- Assist with billing processes and payment collections as needed
Skills
- Proven experience in a medical office setting will be a plus.
- Experience in Epic system is a must.
- Excellent organizational skills with the ability to multitask in a fast-paced environment
- Strong communication skills to interact effectively with patients, providers, and staff
- Ability to handle sensitive information discreetly while maintaining a positive attitude
- Prior experience in medical office administration or healthcare support roles is highly desirable
Join us as a Patient Service Coordinator if you’re passionate about providing outstanding patient care and thrive in an energetic environment where your organizational talents can shine!
Pay: $24.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Retirement plan
Experience:
- Customer service: 1 year (Preferred)
Language:
Location:
- Arlington, MA 02476 (Preferred)
Ability to Commute:
- Arlington, MA 02476 (Preferred)
Work Location: In person
