Position Title: Registered Nurse - Triage - On Call
Location: Carolyn Downs Family Medical Center and Country Doctor Community Clinic
Employment Type: On Call
Union: Yes
Salary
$41.22– $61.54 Per hour, non-exempt, payable bi-weekly. The salary scale for this position is between steps 0 and 19, depending on experience. We use the resume submitted on your application to determine your hourly wage, so please ensure that all relevant work experience is listed in your resume. Applicants must pass an extensive background check.
About Us
Seattle Roots Community Health is a not-for-profit organization that operates two primary care clinics, an After-Hours Clinic, two School-Based Health Centers, a low barrier Medication-assisted treatment clinic and a Dental Clinic. Our Carolyn Downs Family Medical Center was founded in 1970 in Seattle's Central District. Our Country Doctor Community Clinic was established in 1971 by residents of the Capitol Hill neighborhood.
Seattle Roots is passionate about serving patients of all backgrounds and employing individuals who are equally committed to this mission. To ensure our organization is best serving our populations, we strive to promote policies that enable us to work effectively in all situations, with patients, with coworkers, and with the community.
Our Mission
To improve the health of our community by providing high-quality and caring primary health care that addresses the needs of people, regardless of their ability to pay. At Carolyn Downs and Country Doctor, health care is a right.
Job Summary
The Triage Nurse is a key member of the multi-disciplinary healthcare team, supporting the clinic’s goals of delivering high-quality care and patient satisfaction. This role involves conducting patient assessments, triaging calls and walk-ins, providing direct patient care, coordinating with providers, and supporting the clinic workflow. The Triage Nurse also plays an important role in patient education, case management, and promoting continuity of care for patients, particularly those from underserved communities.
Patient Triage & Assessment:
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Triage patient calls and messages, assess needs, provide appropriate nursing advice, and schedule follow-up care or urgent evaluations as needed.
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Conduct assessments for acute and chronic health concerns.
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Triage walk-in patients and evaluate their medical needs based on history, vital signs, and physical assessment.
- Independently see patients for services such as blood pressure checks, wound care, STI treatment, injection education, anticoagulation management, immunizations, and medication management.
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Provide coverage and collaborate with specialty nurses in programs such as OB, diabetes, addiction medicine, population health, HIV/PrEP, and gender health.
- Communicate with external institutions (e.g., labs, schools, care providers) to coordinate patient care.
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Support providers by relaying lab/imaging results, assisting with follow-ups, and facilitating care for complex or chronically ill patients.
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Troubleshoot pharmacy and insurance-related issues; complete medication prior authorizations as needed.
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Place referrals and coordinate lab work and follow-up care.
- Provide patient education on medications, side effects, dosing, and treatment plans.
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Educate patients on reproductive health, infectious diseases, and chronic condition management.
- Complete appropriate and accurate documentation of patient communication and care in EHR.
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Maintain a clean work environment and promote infection control best practices.
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Participate in staff meetings, evaluations, and continuing education activities.
Qualifications
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Minimum 2 years of clinic nursing and triage experience preferred
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Experience working with medically underserved populations
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Experience with EPIC EMR preferred
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Bilingual in English and Spanish preferred (but not required)
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Case management experience is a plus
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Strong verbal and written communication skills
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Proficient in Microsoft Office, Google Suite, and PC use
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Ability to prioritize, multi-task, and work both independently and collaboratively
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Demonstrated cultural competence and respect for diversity
Education & Training:
- Associate’s degree in Nursing (ADN) or Bachelor of Science in Nursing (BSN) required.
- Current Basic Life Support (BLS) and/or Advanced Cardiovascular Life Support (ACLS) certification required.
- Valid Registered Nurse (RN) licensure in the state of employment.
